Complete Automotive Solutions

I was given a coupon for a free oil change at Complete Auto Service, and had a wonderful experience. It was quick, friendly, and high quality. Their waiting area is very comfortable and clean, and I’ll definitely be returning!

Our Kia with 40K miles didn't pass inspection at the dealer: we were told it needs both front ball joints replaced for over $800. It didn't sound right, so we took it to Complete Automotive Solutions. Turned out, the "play" was minimal, inspection was passed and $800 saved. Highly recommend!

I drive for a living that's why I trust my car here. Most recently my transmission was acting up and was expecting a $4,000 plus repair bill. They solved the problem I was having for just over $200.00. I'm not saying this will be everybody's out come but thank God it was mine. Thank You Complete Automotive Solutions for your professional service and friending staff

I own a 71 Monte Carlo and I brought it here for alignment. At the beginning of my appt. I talked to the mechanic that was going to do the job to see if he knew what he was doing. He went so far as to show me pictures of his classic cars and I was fairly confident he knew what he was doing and he told me it might take an hour and a half to 2 hours. After 2 hours he was still under the hood on the same side. After 2 hours I told Nick I was concerned about the time it was taking him and he said that the mechanic was struggling with the bolts that hold the shims in because they were spinning. Let me say that everything on the front suspension is new. A short socket on a 3/8 breaker bar fits right into the area where the bolt head is and really I thought this excuse was a bad sign. Nick told me that they charge $125/hr so I really became concerned and he assured me "a couple hundred bucks" was all this was going to cost. Then another hour went by. I was told that he was "just finishing up" Then another hour went by before he finished. At this point I was upset because I had things I had to do. When the mechanic pulled my car off the lift he showed me the screen on the machine with wheels all askew saying that it was that bad. First he tells me that the caster was really close right off the bat, then he tells me it was the worst he ever did. Getting the caster right on one of these cars is 75% of the job. He then says" well, you know, you can't change one without changing the other. This is when I knew he really didn't know what he was doing. The fact that he said he got the settings correct and that there were shims on all 4 bolts says that there was nothing major wrong with this front end. So I was told to take it for a test drive and went down Pixley parkway and the steering wheel was a little off, but he said the steering box had play. Nick charged me $250 plus tax, which I thought was excessive. Then he tells me "we had the car for 4 hours so I only charged you for 2" implying I got a deal. All for a job that should have taken an hour or 2, MAX. So as I was driving home I hear things falling out of my car onto the road. I open the hood when I get home and he left spare shims on the frame on both sides and they were falling out of my car. I then see that he used vise grips on the bolts and mashed the threads all up instead of holding the bolt like I had described earlier. He also got both fenders absolutely filthy. I thought this was completely unprofessional. At this point I was just disgusted. After driving it more, it was still messed up so I took it to another shop and paid another $100 just to see where it was at and it was way off. Needless to say, at this point I felt like I got ripped off. I went back to Nick and told him my thoughts and he again started coming up with excuses saying he gave me a deal at 2 hours shop time and that this wasn't a simple toe-in alignment and that every time they turned the wheel to check the caster the heads had to come off and back on and blah blah blah. Then admitted that he knew absolutely nothing about doing alignments on this type of car. He even admitted the guy only worked there for 4 or 5 months. In my opinion this is just complete incompetence on the side of the management. Nick did offer to take the car back and get it right, but he wanted me to drop the car off for a whole day and at 1st I agreed. But after thinking about it for a few days, the last thing I wanted to do was drop my car back into the hands of this shop. This car represents 3 years of hard work and money and I just don't feel comfortable giving it back to them for any reason. In the end, I brought it back to the mechanic in Bloomfield who was an older gentleman and he had it straight within an hour and only charged me $100. It cost me $500 to get this car aligned. Take your classic somewhere else.

You can tell the place was founded by women; impeccable waiting room, a window straight to the action, really clean bathrooms and amazing quality of service. They are straightforward with costs and even go the extra mile to recommend the best and most cost effective course of action.