West Point Transmission & Auto care

I definitely don’t recommend this place. The service was horrible. There was no communication at all. I had my car towed because it died across the street from the shop. The guy they sent to tow my car was an amateur and ended up dropping my car off the tow truck. The owner gave me an attitude telling me it’s no big deal he could buy my car if he wanted to. Very rude. He told me he would have his issue fix the car no problem and get the car back to me as soon as possible I drove by the shop several times for days, and weeks while the car just sat their. After finally receiving my car it’s worse than before steering wheel shakes very badly, my high beams don’t work, AC doesn’t work and now the engine is making a horrible noise. When I addressed all these issues the shop owner preceded to tell me the car had these issues prior to coming to the shop. Please don’t waste your time and money at this location.

They did not place back in my dipstick after my oil change. These guys tried to sabotage and kill my engine. All because they were unprofessional when i first arrived and I asked them are they going to help a customer who was standing there long. After a month i leaked significant oil. Way overpriced and its not on West Point. Their mistake on purpose or not couldn’t cost me my engine and i tow a mobile home.

Brought my mom's car for an inspection. They failed it because of tires and brake pads which are still perfectly fine. 2 year old car with 22k miles on it, she is a pretty slow driver. Tried to make me buy tires from them. Avoid this place at all costs. Judging by reviews this is something they do pretty often. There will be consequences very very soon

Avoid This Place – Misdiagnosed My Car and Left Me Stranded I brought my 2015 Nissan Altima to Auto Spa (also known as West Point Auto Care) to fix a serious wobbling issue when turning right. After keeping the car for only about 30 minutes, they told me the issue was due to a bad passenger-side CV axle and a bent rim. I had already had those parts replaced just a few months ago and told them that—but they insisted those were the cause and that replacing them would fix the problem. Trusting their so-called “professional” diagnosis, I agreed to the repair and paid a good amount of money. A day later, I picked up the car and the exact same wobble was still there. Nothing was fixed. When I called them back, they casually told me additional repairs were needed—which were never mentioned before. Frustrated and not trusting them anymore, I took the car to a different mechanic. The second shop quickly diagnosed major issues that Auto Spa completely missed, including problems with the rack and pinion, tie rods, and brakes—all of which could’ve been spotted if Auto Spa had done a proper inspection. Now I’m stranded out of state in Ohio, dealing with expensive repairs that should’ve been addressed the first time. Either Auto Spa rushed the job, misdiagnosed on purpose, or simply doesn’t care about their customers. Either way, I feel taken advantage of, and I wouldn’t trust them to fix a bicycle, let alone a car.

I am so happy with their service, I brought one of my cars for a minor service and not only it was fast but fair. Recently my other cat broke down and everyone was so helpful. They fix it and found other issues to make my car safe again. I highly recommend them they are honest and knowledgeable. This is my only mechanic every since. Thank you guys! Keep it up