Empire Autowerkes

Great service! Great staff! Great waiting area! If you are looking for a car repair facility that is classy and professional, this is where you need to come!

Absolutely terrible customer service!! I made an appointment to have my vehicle serviced at time of drop off I was informed that repair would take a week. After 8 days I contacted shop left message with no return call. Day 9 I stopped in and was told that parts had not arrived that it would be another 3 days. 4 Days later I contacted shop and asked if parts had arrived and at that time is when I told they were still waiting for parts. I returned to shop to pick up my car and was shown some random tracking number that literally had no update on it for 4 days and was told that I would be called when the part arrives to bring vehicle back. Today which is 6 days from last contact I stop in to see if part has arrived and was told that the person I have been dealing with has not shown in the last 2 days they don't know if part was ever ordered or when he will decide to come in. Not to mention that I paid $305 for a diagnostic report which took 32 minutes.

BEWARE and pay attention to the reviews about this business and location. I ignored them and now I have to bite the bullet I brought my vehicle two weeks ago from another shop who hooked all my suspension parts up wrong so I take it to these guys they jump right on it they call me in two days cars done cool I take the car home that afternoon my vehicle breaks down at 3 AM in the morning this is where the problem comes into play on the bottom of their receipt. It states that they have a 12,000 mile 12 month warranty on labor and the parts that they put in now mind you when I dropped my vehicle off I dropped off my own parts. The only thing that they had to do was the labor the car was starting and driving fine. The only thing that was wrong was the car wouldn’t lift from the suspension being hooked up wrong. So when I have my car towed back to the shop with the understanding that there’s a 12,000 mile 12 month warranty on the labor that they did correct?????? now if you took my vehicle and it was starting and running correctly when I leave your establishment if my vehicle isn’t running due to something that you guys did, it should be covered under the warranty I mean I am not the sharpest tool in the shed, but I am assuming that’s how a warranty works they have my car for two weeks I literally had to call them just like the rest of the reviews Say they don’t answer the phone when I finally got in contact with them the owners telling me that not only is the work not covered under warranty. He wanted to charge me almost another grand to fix my vehicle I politely came and got my vehicle today paid them their $200 for their diagnostic and drop my car off to another shop I’m convinced that all the other reviews about this business The more recent ones have to be fake. If you pay attention to all the older ones there’s nothing but complaints. Nice guys, but I honestly think if they’re not gonna honor that little bull crap on the receipt take it off ????

These guys are the best mechanics on both domestic and foreign cars. I work with Rob and he is extremely professional and fair about services needed versus what can wait. I highly recommend this business to anyone who needs minor or major work done.

Excellent customer service. Awesome job guys 👏 They got me in and out in a couple hours for the work someone else told me would take several days to complete. I really appreciated how he handled the process of letting me know everything he would do to get my car back together. Thanks