Randall Automotive Inc

Had my 08 xc70 towed in dead on road- diagnosed with a bad negative cable and poor battery. They gave me a long-winded and expensive repair estimate(3 grand) that wouldn’t have solved the problem. I said no to the gold plated version. They proceed to do the cable and it died on the test drive for them. The dude (father) calls me and says my battery was a piece of chit ok fine. He then lectures me and says he doesn’t trust that I’ll pay them to fix the car? I say keep it. He says “that would be terrible" I think on it a few days. On second thought I’d like to pay the bill and have it towed away The communication was confusing and contentious. I recorded the calls. He then refused credit card payment for service. Cash only. I pay in cash and have car towed away. I’m confused and only can say this dude enjoyed the drama he purposely wrought. The son (only mechanic at the shop) seemed reasonable and skilled) I almost abandoned the car due to the confusion and stress of dealing with this arrogant man. (His ego surely will not let this review sit without a reply) When a place tells you how honest they are and talk poorly of other shops it speaks volumes. The location is prime and they can get away with it I guess. A truly awful day at the shop. I have the conversations recorded and anytime I asked for the clarification of the original quote he deflected and became a recalcitrant muppet.

We will always use Randall's for Volvo service. We brought my son's Volvo to Randall Auto for service and they gave us an honest, comprehensive evaluation. It needed more work than it was worth (which I suspected), so we ended up buying a newer-used Volvo from them, instead. They have a good selection of used Volvos on their lot; you're going to find a great car at a fair price, making sure it was in great shape. They were always up front and honest, and communicated with us along the way. Excellent people!!

I had an amazing experience with Randall Automotive from start to finish. Randy helped me sell my old car and made the process of buying my new car easy and stress-free. They also went above and beyond when my car battery died unexpectedly, replacing it quickly and getting me back on the road. Randy and Corey are friendly, honest, and professional. I would absolutely recommend them to anyone looking to buy or sell a car and for general repairs!

I went into the shop looking for a vehicle and walked away finding a great repair shop. I had some significant frame issues with a Honda Pilot and was pleased to learn their focus is larger then just Volvo. We discussed a plan and it was executed with precision. Randy and Corey have them selves a new customer going forward and will be recommended whenever asked.

My family has been getting our cars serviced and buying used cars through Randall Automotive exclusively for a decade now. Both Randall and Corey are no nonsense straight shooters who always have the customers best interest in mind. I always appreciate Corey's attention to detail when I get my car serviced, and both Randall's and Corey's experience has been invaluable when finding the best used car for me.