Gay Mark Tire & Wheel

9/2/2021 - Stopped in to get 4 new tires and an alignment done. Was told they couldn’t do the alignment because I might have a bad right side bearing. I asked what they would charge to replace the bearing. Was quoted $412 for ONE bearing. I nearly choked on the quote because I know better (years of experience but was trying to save time). Left their shop. Got back to families where Ive been staying for the summer and called around and checked online. The bearing is sold separately or in the hub assembly. Bearings were between $20-$60 ea. The entire hub was between $50 (1 yr warranty)-$140 (premium) but Advance Auto Parts wanted $200 (3 yr warranty). The hub has the bearing and sensor all in one. Was told its a 45 min. job by someone that just did theirs the day before. This shops sign says $90/hr. The tires were fairly priced as I checked on those too. But the bearing quote was absolute theft. No matter how you figure the parts + labor they aren’t close to $412! Ex1: $200 + 1 hr labor $90 = $290 + taxes. Ex2: $140 + 1 hr labor $90 = $230 + taxes. Ex3: $50 + 1 hr labor $90 = $140 + taxes. All examples bought the whole hub assembly + 1 hr labor at $90/hr and NY state taxes. Customer beware. This shop is overcharging‼️They should be ashamed of this level of quality. Decided to just do the work myself. Can’t stand greed! Makes me so sad. Businesses should be building positive customer relationships not ripping people off during a rough time for the country 🇺🇸. If I have future engagements with this business I will update this accordingly. Thank you. God bless. ✡️✝️🙏❤️🔥🗡👑 #LoveWins ⚡️… swindlers will not inherit the Kingdom of God. #Warning 🚨 9/9/2021 - jobs done. $135. 45 mins labor.

If you need tires or work, I'd suggest going somewhere else. They installed brand new 20" Pirelli tires on a set of rims and took off the winter tires (also installed by them). All the adhesive backing from the previous wheel weights was left on the wheels. The adhesive was so excessive that when I scraped it off, it unbalanced the wheels. I brought the vehicle to them, told them I removed the adhesive and the wheels felt unbalanced. They balanced the front and told me I was all set. Unfortunately I needed to bring it back bc the rears were also unbalanced. After balancing the rears, the wheels still felt unbalanced and I needed to return a third time. The staff I spoke with, Nick, was rude and repeatedly implied the issue was my fault. He said I should have told them to remove the adhesive (and i caused the unbalance by removing it myself), repeatedly said that other customers weren't having these issues and that their machine said my wheels were balanced. At the end of my 3rd extra trip to their shop he handed me my keys and walked away without saying a word. At no point did he say, "sorry about that" or "sorry for the inconvenience" or anything similar. He acted annoyed that I expected my wheels and car not to vibrate. After three extra trips to Gay Mark Wheel Tire and Wheel my wheels were not balanced. However, I had no interest in going back and dealing with someone who couldn't care less about happy customers. I went to Dunn Tire in Dunkirk. Paid ANOTHER $100 to have my wheels balanced AGAIN. Both fronts were off by 1/2 Oz and both rears were off by 3/4 Oz. Thanks to Dunn Tire my wheels are balanced. It cost $200 and four extra trips to a tire shop.

Gay Mark has become my go-to shop. As a small business owner myself, it's important to have a place you can trust to take care of your business assets. Nick is great, he takes the time to understand your situation and comes up with the best possible solution. These guys hit a home run Everytime.👍

I have been taking my car here for about 4 years now, always was pleased with the service until recently. Took it for an inspection just two days ago, there is a new mechanic by the name of Chuck, he basically told me that He was not even going to inspect my vehicle because the check engine light is on (which, it has been since I've been bringing it here, & Warren was always so nice and would keep it for a day & do what needs to be done for it too pass, etc)... I will be taking my business elsewhere from now on!!!

Very pleased with my experience. My questions were answered and my concerns were addressed. Chuck is very knowledgeable and has years of experience. He also is very professional. As a woman, I feel confident taking my vehicle to Gay Marks