Lausen Automotive

Had an amazing first tow experience (lol) with these guys. Got me off the left side of the thruway safely and quickly. Both the men who helped me (Joe and Don?) were incredibly kind and helpful with every question and concern I had. Thank yall so much for doing what you do. 10/10 if I gotta get towed again it'll be with them

Had to get urgent roadside assistance with a blizzard approaching early on a Sunday morning. Lausen was dispatched and they were great. Friendly, clear ETA, and called with a timing update when they were on their way. Arrived within 45 mins from about 30 mins away. And Michael was great!

We called this company waited an hour and a half. They knew the vehicle make,model, year and height; even specifically said they were sending a specific tow Truck to come get a cargo van. Tow truck driver pulled in with a flatbed which my van has been on a flatbed before mind you; and hopped out of the truck told us he couldn't Tow the vehicle; he said it was too big. I Asked why they kept us waiting an hour and a half knowing what vehicle was there and his response was I don't know. Come to find out these guys have just started towing six months ago probably don't have the experience or the drive to work, I know it’s a Saturday and you don’t want to drive 45 miles but that’s part of the job; you don’t leave someone broke down and say I don’t know. So I ended up going to absolute towing, they came with a smaller flat bed and away we went!! Imagine that….. PS Merry Christmas guys excellent service!! NOT!!!! PPS here’s the screenshot of the vehicle height I sent you after we got off the phone after I followed up making sure my insurance company gave you the correct information and you asked how tall my van was. Damn not only are you guys lazy but your Liars as well. And as for being rude; asking your driver why he had us wait a hour and a half for no reason is not being rude it’s being direct and to the point. Sorry I hurt little Timmys feelings. Have a good one.

I have to say that these guys are amazing!! I was hours from home and I had a very rough time trying to sort out what to do. Every one of the gentleman I dealt with, went out of their way to help me more than once. I highly recommend them to anyone in the area. Thank you don, Wayne, Dennis. You’re all fantastic! 20 stars

Oh my God the worse representation for a business...the worker is an absolute shame, the entire company has absolutely no dignity. No respect One of the guys stole 250$ from a lady. Then turned around pretending like the money was never there after I watched him pick it up. To top that off the owner then tell me he's sorry. 😏And to have the lady call him. When she did he turned around and told her it was me. When worker. Was the one who refused to hand it to anyone but the cops. We had to chase him down. Just to be told By his boss no he wouldn't do that.... HE DID. I SAW HIM and your are now to. Blame. Because police will be involved. Good luck take care and God bless. Thank you for the response. No. I'm not homeless and no. The police report speaks for itself. Which names your employee doesn't matter to me. I lose and gain nothing I'm just speaking the truth so others are aware of the awful people you have under you. God bless you. I will add the report if you'd like to confirm