311 Auto Repair & Collision

Always reliable. Hardworking and honest pricing. The hometown auto repair shop you're constantly searching for. Customer service is top tier. Will never go to another shop if we can help it!

I trust them whole heartedly with my vehicle. They are great people who genuinely care about my car which means a lot. Honesty is hard to come by but not with 311 Auto.

New brakes and oil change on my ram 1500. Got me in quick and had it back to me in no time. Highly recommend.

UPDATE #2: After filing the BBB complaint, they finally agreed to issue the refund. From 311 Auto: "We are really sorry to hear of the faulty part installed at our shop. We strive to provide quality service and hope to remedy this situation. We are willing to refund the amount that we charged you for parts and install on the thermostat (since you are out of state). We have been working with the credit card company on the chargeback dispute that you submitted. We are hoping this will be satisfactory for all parties involved." SHOCKER - After a month, they still have not issued the refund and in talking with them today, they are coming up with a myriad of reasons why they've not issued the $500 credit. Stay tuned as next step is having to file a complaint with NY DMV and small claims court. DO NOT EVER USE THESE PEOPLE! UPDATE: You learn more about a company after the work than before. This is the case with 311 Auto. After two months, the part they installed was determined to be faulty by the Jeep dealer and is going to cost me $500 to repair their shoddy work. I have called them repeatedly and they are now ghosting me as they clearly do not stand behind their work, despite touting a great 12 month warranty. I called them within days of the repair to let them know the work did not yield the needed results of keeping the Jeep cool during normal operation. I have filed a complaint with the local BBB and am now forced to dispute the charges with my credit card company. DO NOT USE THIS COMPANY, ESPECIALLY JEEP OWNERS OR VETERANS. ORIGINAL POST: Everyone hates getting their car repaired. Everyone is scared to get ripped off or have shoddy work performed. THIS IS NOT THAT COMPANY! They were amazing in every aspect. I am a full time RVer and as such, have limited time in each market. I showed up at their office with no notice and they completed some major repairs in under four hours from arrival to departure. They walked me through everything so I clearly understood what needed to be done and provided great insight into other suggested repairs that while not an immediate need, were definitely on the radar. The bill was reasonable BEFORE they applied a veteran discount. You can tell this is a veteran-owned business from the second you walk in the door. While the place is not much to look at when you roll in, don't judge a book by its cover. These guys were epic and if I lived in the area, 311 Auto are the only guys I'd let touch my Jeep. They are incredibly experienced in working on Jeeps as they are all off-roaders that have owned Jeeps for decades. Thank you for a great experience.

Very nice people even the dog is nice and very friendly. They did EXCELLENT WORK on my exhaust, my 11 year old pos impala is so quiet I thought it was a 2021 impala. The problem was the next day the emergency brake line was hanging from my car and I couldn’t drive it. When I got it towed to the shop the owner called me and said my brakes wasn’t good which was a lie. I got them done 3 weeks ago(the old pads still in the trunk and then said my control arms was bad and rear hub needed replacing(although it was fine the day before that brake line got cut) Their mechanic show me the bottom of my car the day before and didn’t say a word about control arms. I took it to another shop they said brakes and control arms were good and he fixed what was hanging front the ground and replace the rear hub for 100 dollars. 311 wanted 1000 dollars. Very nice people, very nice dog but that trying to get over on me isn’t cool at all.