Mr. Tire Auto Service Centers

Had an appointment for an inspection at 11am, got there 5 minutes early. I asked how long it would take, the receptionist said 1 hour. After an hour and 15 minutes, I look out and see my car parked in the same spot. I ask the receptionist how much longer, she says that I'm next up. I thought she meant that I would be next to leave, but she actually meant next to get inspected, even though my appointment already had begun over an hour ago, and I was told it would only take one hour. At 12:40 I ask how much longer and remind her that she said my appointment would take one hour, and it's been almost 2 hours. She says that the inspection itself takes one hour, and just because I come in at 11 does not mean I leave at 12. By having an appointment scheduled, it does not mean that my inspection will happen at the scheduled appointment time, just that my inpsection will happen that day. None of this was communicated to me, and I have never heard of that before anywhere else. Not for nothing, another guy in the waiting room has been here since 8am. He did not have an appointment, but he has been waiting for 6 hours. I have been waiting for over two hours now, despite having an appointment. Completely disappointed.

Women at the desk who checked me in had her hands FULL- she still maintained a great attitude and got me checked in right away. I asked her to tell them that I strictly wanted my tires changed with my new ones. Nothing more nothing less. That’s it. No brakes or washer fluid whatever else. And that’s exactly what I got. It was pretty quick - I did leave it for about an hour . Walked in paid and left. Super simple. The only reason I’m not giving 5 stars is because the price was a little much. I paid 75$ for 2 tires to be mounted .. typically I believe it’s a dollar an inch. ( coming from a mechanic family) but this was the only place to get me RIGHT in last min on a Monday if all days. Thanks again to the lady at the front. You deserve raise.

Took my car here after having issues for weeks and they were able to figure it out quickly. The staff was friendly, explained everything clearly, and didn’t try to pressure me into extra repairs. Prices were fair and the work was done faster than I expected. My car has been running great since. Definitely one of the more honest mechanic shops I’ve dealt with and I’ll be coming back for future maintenance

Very thankful for Bill and the team at Mr. Tire. I brought a tire in Sunday afternoon with bolt in it. They were able to patch and I picked it up 2 hours later. Thank you so much.

False “low tread” upsell. Went in for a $26 tire rotation, came out with no work done and some dude trying to upsell me $900 tires. For my regular maintenance, I went in for a simple tire rotation for my 2023 RAV4 LE with 25k miles. Guy at the front desk said it would cost $26, which is very reasonable. Few minutes later, they drive my car into the car lift bay. Then, as I am waiting in the lobby, the front desk guy goes to bay and talks to the mechanic. Few minutes later, he goes up to me and says he won’t do the tire rotation because the tread on my tires are low. He plays the good guy and says, “I could have taken your money and done the rotation, but I’m not evil”. Then, proceeds to upsell me $900 tires. I thank him for the advice then leave. Here are pictures of my tires at the bottom. As you can see, they are in good condition with the wear bars very visible. I am now getting my car serviced at an honest mechanic shop (Jimmy’s mechanic shop) who double checked that my tire tread is great. This shop is dishonest and would not recommend to anyone. Honestly, don’t know how they have such a high rating.