Valvoline Instant Oil Change

I was highly satisfied with my experience because the staff (Jaquare T, Randy J, Elijah D) was professional, friendly, and efficient from start to finish. They clearly explained the services being performed without any pressure or upselling, and the entire process was quick and convenient. I appreciated how knowledgeable the team was and how they worked together to provide great customer service while making me feel valued as a customer. The facility was clean, organized, and the experience was smooth and stress-free. I left feeling confident that my vehicle was well taken care of and that my time was respected.

Jamere, Terence and Elijah were very courteous and efficient. When there was an issue with my air filter Jamere took the time to look up a video to explain the issue to me. I really appreciate how kind and knowledgeable they were. It was a pleasure and I will most definitely be back. Thank you so much.

The Service Team Members Jamere, David and Antonio were truly fabulous and fantastic. While servicing my vehicle for an oil change, Jamere was very observant and even noticed that the small light above my license plate was out and needed to be replaced with a new light bulb. He offered to put in a new light bulb for me at an extremely fair price, which was super helpful and convenient. I used to take my car to my nearest Monroe Auto Body Shop for all my oil changes, but I will be taking it here moving forward and for all future oil changes. I also love how I don't need to drop my car off and can just sit in my car while they work on it, which saves me so much time and prevents me from having to uber back home while waiting for it to be done. Thanks so much, you guys are all great!

Ricki, JJ, and Jamire were all very friendly and helpful. They went out of their way to fit me in for a state inspection. They very quick and efficient with this service too. Thank you guys!

Two men were very rude to me! I told them I had been at the mechanic twice within the last two hours for an emission issue and may not keep the car. So I didn't want anything besides the oil change. The second time I reiterated my problem & no need for anything else that day. The third time made me angry! I have used their station for years. One man said I could push you through. I said no, just do the regular oil change because I know you could hurt my car. So the other man said this is preventative then you wouldn't have a problem with your car. I SAID MY CAR HAS 154,000 MILES AND HASN'T HAD A PROBLEM UNTIL NOW. IF I NEEDED AN AIR FILTER HE WOULD HAVE DONE IT. I GO IN ON THE 15TH TO CHECK THE SWITCH. I WILL NEVER GO BACK. I TOLD THE MAN IT WOULD BE ON HIS EVALUATION. HE SAID I HAVE PERFECT EVALUATIONS. I SAID THIS ONE WON'T BE!!! MANAGER SAW MY COUPON BUT I WAS SO STRESSED I COULDN'T PULL IT UP BUT HE GAVE ME CREDIT FOR IT BUT DIDN'T APOLOGIZE FOR THE DISRESPECT.