Bedford Chrysler Dodge Jeep Ram Service Department

I walked in to only look at 2 cars on Saturday......Monday afternoon I left with my new car. The price was right and they even helped me navigate my old lease. Shea was very friendly and provided excellent customer service. Very attentive and patience, took time to answer all my questions and scenarios. I will definitely be back and recommend not only this location and but salesman!

I called the service department on a Saturday afternoon around noon, and was able to get in by 1:00 pm to have my car looked at. The team was efficient, and took the time to ensure that all issues with my car were resolved in a timely manner. The customer service team was exceptional and I was so pleased with how polite and personable they were. Not only were they able to resolve all issues quickly, I was also given a voucher for a free car wash! I would highly recommend bringing your vehicle to Bedford Chrysler Jeep Dodge Ram. You will not be disappointed.

I’ve been coming to this dealer for service for several years, but it was my first time using them under the new management / owner. My service experience was excellent, especially working w/ Carlos. I had to get a warranty repair done, which required Chrysler pre-approval, ordering of parts and several days of repair. Carlos took care of the entire process and it was painless. He arranged all the approvals, pre-ordered all the necessary parts ahead of time to minimize my downtime, got me a loaner and constantly followed up w/ status updates. I have 4 Chrysler dealers near me, and this is by far my favorite service department. 2022-04 Update I had to get my minivan towed for a warranty repair. Warren from Service was terrific to work with. Repairs are difficult with the parts shortage but Warren took care of everything and kept me informed of the status.

I called in last minute noticed my 2020 Ram 1500 needed a oil change. I calling in I spoke with Warren one of best service advisors you can have period. I didn’t even have an appointment he got me in and out within 1 hr. Warren will really work with you and your schedule. Plus, everyone in the service department was very professional and friendly. But, when I went to the sales department so get some pricing for my vehicle and looking for a new vehicle. I got my truck appraised one week ago they had offered me $30k now it’s $29k? Also, for a Client that has leased there vehcile and family plus friend that I have referred to lease vehicle from them and are leasing from them. They didn’t even wanted to work with me one the new car price. I understand inventory problems but, this would be a second vehicle from you guys?

This was my first experience using this Service Department. Unfortunately, it was very poor experience, which is the exact opposite of the other Jeep Dealerships I have used in Westchester County. We dropped our Jeep off on a Tuesday evening for a warranty service. We were advised they had the part in stock and that they would have it done on Wednesday. The communication was terrible and we were eventually told that the car would not be done until Thursday. We explained that we had been promised the car for Wednesday and that the additional day was a significant problem. They made no effort to accommodate us. There was no issue with the part and they never indicated that the work itself was difficult or time consuming. It simply felt like they either blew us off or we fell through the cracks. Either way, it was the worst Jeep service experience I've ever had.