Ziebart

I finally got my car fixed and decided to treat myself and get the interior of my SUV cleaned. I have three girls under the age of 6 and they can be VERY messy. The detailers got the gunk build up, sticky residue, crumbs and stains out of my backseat and doors. Only thing I wish they left my vent fresheners, I bought them this morning before coming in. Other than that, they did such a great job. I’m really impressed! Shannon W is very knowledgeable, answered all my questions, friendly and kept me updated while I waited. Very good customer service! I highly recommend Shannon when you book your appointment. Will be back to get my car tinted and undercoat done.Thank you to Shannon and Ziebart crew for such great experience.

Came in to have my 2013 Corolla undercoated before NY tears it up this winter. Seems to be a good undercoating job, although I believe they washed/detailed the exterior also (not sure if this was part of the process) which is fine but there are new scratches on a few spots plus some weird hardened chemical or something on one of the doors. I bought it with a few cosmetic concerns, but these are definitely new.

Today I went to Ziebart and spoke with Shannon, she was amazing especially when I asked questions and answered them in detail. She looked at my car to look over any imperfection from the work I had done. I asked if they do scratch and ding repair (I had some small missing paint spots on my front bumper nothing huge) and she came back from inside the shop with the repair paint and went out of her way to fix the paint spots without me even asking her to do that. It wasn’t major work I needed done but she took care of my concerns and even more than I asked for. I had my tint done almost a month ago (20%) and I love it but it had a couple teeny tiny spots on my back window that I wanted looked at and she is having it all done over again quicker than I expected. She made the appointment for me and was super kind and easy to talk to! She knew what she was talking about and explained things into detail when I told her the things I plan on doing with my car. She gave me her honest opinion with everything I asked. She wasn’t trying to sell me a service or push me to do things. I always have the best customer service when I go there but today Shannon was over all hands down the best customer service I ever had. I’ve brought quite a few vehicles to the Batavia location to be tinted and every time it always comes out perfect and if it’s not perfect they will always fix it to make it perfect! I would recommend anyone to go there for their services. *Ask for Shannon if you decide to book an appointment!*

RE: Shannon Wolfanger - Batavia Ziebart I came into purchase Weathtech Floor Matts, Seat Covers & Sunshade Kit as a birthday gift for my husband’s truck. Shannon was/ is a Joy to work with! Cheerful, knows her products, fast, efficient and she even walked outside to check on my Jeep set up for me. I would highly recommend her to anyone. Thank you Shannon. With Appreciation, Sheila Lathan

I had a wonderful experience at Ziebart, all thanks to Gia! I had a bunch of questions, and she was incredibly knowledgeable and genuinely happy to answer every single one. Her customer service is top-notch and made the whole interaction seamless.