L & L Transmissions and Towing Inc.

I was extremely happy very honest place to go everyone is so friendly and explained things in a way this old lady was able to understand. From the Secretary to the mechanics such great customer service and had work done on my car in fast timely manner. They know there is stuff !!

Great shop service! Great customer service! Honest and up front. Explained everything to us. We dropped the truck off on Monday and the job was done by Wednesday morning! We were shocked at the speed and efficiency these guys have even with a full lot! They turned a stressful situation into a smooth sailing transaction. Great team! HIGHLY RECOMMEND! Support local! Genesee county is lucky to have this shop in their community!

The communication needs to be worked on & the secretary is rude to customers. Not only was she rude to me on the phone when she mistakenly told me that my car was ready, but she didn’t realize I was the wrong customer she was speaking to regarding my vehicle. I was given a 3-4 day time frame and 4400 quote. I waited a lot longer than I could afford to and had to keep extending time on my rental vehicle. In the end I paid about 5400 dollars. It would have been 5600, but thankfully they were willing to work with me and lowered it a bit. I would’ve given them 3 stars, but the lady working the front needs to check her attitude. Very rude to not only me, but my mother when we asked for clarification on pricing from the manager. I do appreciate the work that was done, just need to work better on communicating.

Been having problems with my transmission for close to a year. Brought it here they had it diagnosed in no time with a quote to repair. Brought it in a week later and had it back same week. Price was right on the money with the quote and customer service was great and straight forward. Thanks Again!!!

I would steer clear of this place if i were you. They won't be getting any more business from us or refered to them by us. Charged more than the "highest price" with no validity to why it was 700 more then the worst case scenario. And to add insult to injury...after having vehicle for weeks...which ok...covid has scrwed up everything for availability...our vehicle was scratched all to holy hell. Not only the passenger door down to bare shiney metal...but the windshield!!! The windshield!!! Had two HUGE gouges across the driver side and it continued over the side frame pretty damn deep. There is no way this much damage could have occured without knowing of the damage. The sound alone woukd have been apparent. AND...not done yet ...the vehicle drove yes...hence two stars and not just one...but everytime we reversed...it made a clunk or thud sound. At first i thought it was just imagination so had wife drive it without saying anything amd she heard the same thing. Also...i asked about warranty...this after spending nearly 4k!!! And response was, "whatever the manfucturer warranty is for parts." But couldnt tell me what that was...sketchy as hell and forced us to trade it in while it was still running!!! Totally unprofessional and will be voicing to anyone to STEER CLEAR!!!!!. After we done the work...many folks started telling us they would never go there. Which is surprising they still have over a 4 star rating!!!??? I should add...I had to call every 3-5 days to get an update. No one kept us in the loop the entire damn time. Frustrating experience all around.