Kolb Family Automotive

I can't say enough on much I love Kolb Family Automotive. They are the kindest and most reliable people I have ever dealt with in the Automotive industry. They went way out of their way to save me money, to listen to my concerns and still maintaining automotive repair quality! They kept me informed and just all around where fantastic. I would highly recommend them, they are my new mechanics. Thank you so much Kolb and all your staff, just amazing people!

I brought my 2013 Ford Edge to Kolb Family Automotive for multiple electrical issues including climate control problems, windshield wipers not working, an airbag light, and service advance trac warnings. Their online scheduling system originally booked my appointment incorrectly for 4/2 instead of 4/3, but they did agree to still look over the vehicle, which I appreciated. After diagnosing the vehicle on 4/3, they contacted me with recommended repairs and I approved the work. My vehicle remained there for over two weeks and I picked it up after hours on Friday, 4/24. Immediately after pickup, I realized several of the original issues were still unresolved. The windshield wipers still did not work, the airbag light was still on, and later I discovered my backup camera no longer worked and the ambient temperature display now only showed dashes instead of an inaccurate reading. Itexted them that same evening regarding the unresolved issues. A few days later, I was told the wipers had essentially been forgotten about after another repair was completed and that the airbag concern was not something they worked on due to liability reasons, something that was never communicated to me despite being one of the main reasons I brought the vehicle in. The only repair that appears improved are the brakes, however now the vehicle shakes while braking. I can finally turn the heat off, but now my AC no longer works either. What was most disappointing to me was the lack of follow up afterward. I sent a respectful message explaining my concerns after picking the vehicle up and never received any response. At that point, it stopped feeling like an honest mistake and started feeling like my concerns simply were not important. I understand older vehicles can be difficult to diagnose, but after spending a significant amount of money and being without my vehicle for over two weeks, I expected better communication, more thorough follow-through, and confirmation that the original concerns had actually been resolved before returning the vehicle. Overall, I left feeling frustrated and disappointed with the experience.

Good.morning, new customer to your Kolb East location. Very impressed with the politeness, friendlyness, and articulateing nature of Pete and crew describing what may need to be done. Pete provided frequent updates to the status of your vehicle. As well as professional repair of the problem, and causes of the issue once identified. All within a one to three hour turnaround. Also, very fairly priced for the trouble shooting put into it to resolve. Thanks.

I was having issues with my vehicle not wanting to start up upon filling up with gas and the check engine light went on and off. My A/C wasn't working either so i took it to Kolb Family Automotive and they were very knowledgeable and very professional. Within a couple hours they had the diagnosis and the solution and how much it would cost and they fixed the issues and no more problems. I will definitely be coming back for all of my vehicle service and inspection needs. This company really cares about their customers and always go the extra mile to find and fix the issue your vehicle is having.

I have had all the work on my Jeep done at Kolb Automotive since they opened and have been very happy with them and everything they have done for me. My husband used to take care of this but he passed away. They won't take advantage of you and are very helpful. If you've never tried them out, you should definitely do it. I won't go anywhere else!