Costco Tire Service Center

Nice enough guys, but they are not at all fast. Went in just for a price on a tire repair or new tire and waited over an hour for them just to take a look at the tire in the trunk! Then they said that new tires would take 3 to 4 business days and I waited another half hour for them to pull my car out of the garage! Better off at the Mavis in Island Park

If I could give the tire center a 0 stars I would. I ordered a tire online for installation. Its been more than 10 days and no update. I tried calling, they might as well throw the phones away, no one ever answers. The app has an option to see the order status, that only gives an error. Had customer service try calling, no one answered at the tire center. Spoke to a customer service agent today to cancel the order, the agent said the tire arrived. I was told I would be notified when the tire arrives and i got no emails or calls. After endless frustration I schdeuled and appointment somewhere else and my tire was replaced same day at the same price costco had. Most of the reviews here are not good regarding the tire center. Beleive them. I shop at this costco 2-3 times a month and been a member of costco since 2018. This will be my first and last time at any costco tire center.

HORRIBLE PLACE DO NOT WASTE YOUR TIME!!! I waited nearly 4 hours for my 4 tires to get replaced for them to say they couldnt get a lug nut off one of the tires because it was too tight. I went home with the last new tire in my trunk and took it off the "tight lug nut" with a basic impact gun?? I then brought it back with the lug nut off and waited another hour and a half!!! In total I waited 5 and a half hours out of my day to get 4 tires replaced. Unacceptable

First I want to start with the good in my experience. The guys working the front desk were very good and very helpful and friendly. Now that ends the good. I came to get my tire looked at that had a nail in it but was holding air under the Costco warranty. I made an appointment and showed up 15 mins early and got checked in. While working on the car the mechanic called and asked me to come to the garage since they couldn't get a socket on my wheels to remove them and asked me if I had a wheel lock to which I said "no". The mechanic showed me none of their sockets were fitting on the car. So I asked them if they had any other sockets to which they said no, so I offered to ask my brother to come with the proper socket but he would need 30 mins to get here since he was driving home from work. The mechanic agreed to this so I went to wait and noticed the mechanic moving my car out of the garage but didn't think much of it (this plays a role later). Fast forward 30 mins later my brother shows up and I asked him to start cracking the lugs while I go and tell the mechanic. At this point I was dealing with a different mechanic who then tells me since my car was removed from the garage it counts as my appointment being "completed" and I would either have to be considered a walk in or make another appointment. I was never told that this was a thing and if I was informed about this earlier I would have never asked my brother to come and would have just rescheduled for the next day. On top of this the new mechanic that I am dealing with tells me they do have the socket in the garage that could have removed my tire. All in all I wasted 2.5 hours waiting around when simple communication on the part of Costco tire could have avoided this. Never once did the mechanic offer an apology. I ended up making an appointment for the next day (mind you all this time I am driving around on a tire that has a nail in it). When I bring the car the next day they patched my tire but did not properly inflate my tire and it was under inflated by 11 psi below what the manufacturer recommends. All in all this was a very aggravating experience. In summary: The front desk staff are great, but some of the guys working in the shop are incompetent and unwilling to own up to making a mistake. I do not recommend this place.

Went for tire sensor replacement and asked for rotations as well. All they did was do the rotations….front desk then goes home and never called. Luckily Priscilla took care of me a do the sensor replacements.