Zanellas Market Hill Auto Services

Felt like a mechanic from a movie or tv show. Just had that old school, elbows in the grease, gears on the brain, kind of feel. Unlike so many chain auto service locations full of amateur looking kids, unhappy managers, and keurig coffee machines. I knew I could trust these guys when my local mechanic recommended them for a front end tire alignment, but now that I've been here I really understand just how awesome this place is. They know their stuff, they treat their long time customers like family, and they are thorough at explaining the work that was done. They handed me a print out of the before and after for my alignment, and warned that if any place doesn't give you one of these they can easily just lie to you and you'd never know they didn't do the work. Work was done quick, there were no attempts to offer me extra services I didn't need, and the cost was very affordable. Excellent service, would recommend.

I had a NYS inspection done here, and during the removal of the old inspection sticker, a razor was used that damaged and removed a significant portion of my windshield tint. The damage lines up exactly where the sticker was and was not present before the service. I brought it back to their attention, and instead of addressing the damage, I was told this is “how it’s supposed to be done” and that windshield tint isn’t allowed anyway. That does not change the fact that the damage occurred during their service. I gave them the opportunity to resolve the issue directly, but they have not replied to my email. I would recommend taking photos of your vehicle before any service here or just going somewhere else.

scheduled an appointment for an emissions check a week ahead of time, showed up and they closed early with no notice after I took time off work. Had to learn from the mechanic who was locking up that they were closed at 3pm.

Put our car's break pads on wrong causing more damage to the brakes and routers. Has people who aren't mechanics working on cars.

I have been a customer at Zanella's since the 1970's. I have always been satisfied with the work done on my vehicles, the advice given to me for upkeep of my vehicles, and the welcome/friendship felt whenever I visit the garage. Also, I have been very happy with the used vehicles I have purchased there. Many thanks!