We recently purchased a 2016 Chevrolet Tahoe from Lusso Motors, and overall it was a very positive experience. The buying process was straightforward, and while communication wasn’t always perfectly clear in the beginning, things improved quickly and the team was easy to work with throughout the rest of the transaction. Since we purchased the vehicle from out of state, we also had to coordinate with a transportation company. Any significant delays we experienced were related to transportation logistics and not Lusso Motors themselves. What really stood out to us was how they handled an issue after the sale. Shortly after receiving the vehicle, we discovered that the rear DVD entertainment screen would not power on. After discussing the situation with Lusso Motors, they acknowledged they could not confirm whether the system had been tested before the vehicle left their lot. They took our concerns seriously, trusted our word, and immediately worked with us to find a solution. They arranged for us to take the Tahoe to our local Chevrolet dealership for diagnosis. The dealership determined that a specific part needed to be replaced, and Lusso Motors communicated directly with the service department and covered the entire repair—including parts and labor—which totaled approximately $1,300. We never had to pay anything out of pocket. The rear entertainment system was one of the major reasons we chose this particular Tahoe, so having Lusso Motors step up and make it right meant a great deal to our family. No vehicle purchase is perfect, and sometimes unexpected issues arise. What matters most is how a dealership responds when they do. Lusso Motors demonstrated integrity, professionalism, and a commitment to customer satisfaction by standing behind the vehicle and doing the right thing. For that reason, we would not hesitate to recommend them to others. Thank you to everyone at Lusso Motors for helping make things right and for earning our trust throughout the process.
View on GoogleLusso Motors
Mechanic in Amsterdam, NY
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About This Shop
A trusted independent automotive service facility in Amsterdam, NY, specializing in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 10:00 AM – 6:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Wow!! Where do I start. What a great experience! We were looking for a reliable,safe car. We came across Lusso dealership on line. We got there and what a variety of cars to chose from. No pressure, very friendly and sincere concern about our needs. They did all the DMV work for us so we didn't have to mess with that. If you are looking for a no nonsense, honest and caring car dealership I recommend seeing the guys at Lusso.
View on GoogleNow THIS is how the car buying experience should be! Great communication, transparent pricing, incredible service, and treat you like family. Love the honesty, integrity, willingness to work together, and the professionalism. Family owned is a plus for me as well. Thanks to everyone from the owners to the mechanics and detailers. Will be working with this dealership in the future. Highly recommend if you’re looking for a quality used vehicle, Lusso is the place to go! Well done gentlemen!
View on GoogleThe staff at Lusso Motors were exceptionally professional. I bought a Toyota Tundra 1974 from them and the process was flawless. No hiccups or sales gimmick. Every statement was accurate and they even bought me a high quality cab cover to go with the truck. Kudos to the Lusso team and thanks for the unique experience. I strongly recommend this team👍🏿👍🏿👍🏿
View on GoogleHassan and the whole Lusso team went over end beyond to make sure my purchase of the Ford E350 was right. Not only did they find me the loan at a great APR, they also properly inspected the vehicle to insure I had no problems returning to Jersey. I recommend them 100 percent!
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