Melloy Chevrolet

Jordan and the team are Great! They made the sale go smooth and easy. Jordan was easy to communicate with and made sure I knew exactly what was going on every step of the way. I came from Farmington and they had the truck ready to go when I got in and paperwork was ready so the experience was great! Good job team!

I had the pleasure of working with Daya when I purchased my Jeep. The day started off terrible when I broke down on 25 and had to wait for 2 1/2 hours on the side of the road with 2 puppies, on a hot day, waiting for a tow. When I arrived with the tow truck carrying my old jeep, I was greeted by Dana. First thing she did was offer me and my puppies water. At that time I wasn't even looking to buy. My husband met me at the dealership, spoke with the service department, also excellent, and we decided a new jeep would be the best route to take. Daya made the experience enjoyable, informative and easy. She listened to our needs and responded with the perfect vehicle.

I honestly can’t believe how terrible my experience has been with the service department. (Sales department was great when we purchased the car) First off, we purchased the extended warranty through this dealership when we got the vehicle. The dealership didn’t tell us it would be with a third party company. Strike one. Second, even though it was covered under our warranty, they are trying to bill us an extra 4 hours of labor at 240 an hour. The warranty company said when I reached out to them that if they could show in writing why they needed those 4 extra hours, they would be happy to reprocess the claim. That’s almost 1300 dollars we are talking about. Strike 2 Final strike, is the customer service at this dealership. If I could put zero stars I would. My service rep has been super off putting and condescending. (I won’t name drop but his name has come up in several other reviews) It got so bad that I contacted the service manager Jacob. Jacob is okay but impossible to get ahold off. He promises he will reach out but never does. It got to the point I had to get Chevy involved just to get a 1 min phone call from Jacob with the promise to call back in a day or two. ( It’s been well over a week) Even Todd, who introduced himself as the Chevy Rep for the area promised he would contact Jacob and sort this all out and call me back the next day. That also was 9 days ago. Also doesn’t answer his calls or return our messages. You have to call at least 10 times in the hope of even getting a response. I’m begging you, if your car needs service, take it somewhere else. It’s got to the point where I am getting the Better Business Bureau involved. Update( Despite saying they are “looking into my review” it’s been almost a week and I’ve not heard anything. I still can’t get ahold of Todd or Jacob despite calling several times everyday and leaving messages. I’ve never dealt with a more unprofessional establishment in my life. Zero stars) They don’t even know how long the repair will take and since it’s my only mode of transportation I’ve been paying for a rental car out of pocket. (I was told they have no loaners available and my warranty only covered 10 days of a rental car.) I’m sure I might be hearing from them soon now, and if they do, I’ll try and update my review.

I can’t express enough how absolutely amazing and stress free my experience at Melloy was. Brandon and Jason were attentive to every question and need in my car search. Brandon made sure I was comfortable with every step in the car buying process. The test drive to checking every detail of the car. Even checked in after we took the car home to make sure we were familiar with all the fetuses and set ups. I left feeling happy and excited for my son’s new car. There was no pressure just an all around great experience! Thank you for the phenomenal customer service. I will be back for my next car purchases 100%

The worst service we’ve ever experienced. They won’t return any of our calls or update us about how our car is doing and when it will be completed. They’re also charging us $1200 extra even with the warranty we purchased through them.