Route 66 Auto RV Mobile Repair

Jake and his crew were the beyond the best! They were super efficient and the turn around time was amazing! I’ve never seen a more knowledgeable and friendly mechanic! You would be crazy not to use them if in the Albuquerque area! Thanks for getting us back on the road!

Started having some engine trouble in my diesel motorhome on I 40. All it needed was new fuel filters and after calling around this place seems like the only one that would do a drive out job for an RV. They charged me $1500 for what was about two hours worth of work, but the kicker is they didn’t actually change both of the fuel filters. They only changed one and we’re so convinced that the other one wasn’t what I said it was that they ignored me and didn’t replace it and the best part is, they didn’t tell me that they didn’t replace it so as I started to drive down the road and continued to have engine problems, I got to pay for another mechanic to come figure out that they just didn’t do the job that I hired them to do. After the fact, I pulled the receipts for the parts that they purchased and they decided to overcharge me by $10 for every single item that they picked up at the store plus they charged me for the run to the store even though it was on the way to the RV. These guys are not qualified to work on a diesel engine. They do not know what they’re doing. At one point they misidentified a coolant filter and thought it was a fuel filter and we’re ready to rip off the wrong part or label my engine damaged beyond what they were capable of doing And they were so confident in how wrong they were. Do not hire these people. Finally, these guys are not professionals. It was like three stooges rolled in, poked around my motor for a while, ignored every instruction for what parts I wanted them to pick up and replace and got in a fight behind my RV. One of them drove off after a bunch of screaming at each other. I’m currently filing a complaint with a Better Business Bureau and contesting that their charges on my credit card were fraudulent because they misrepresented the services that they provided.

On Sunday 11/3/24, we were in a horrible location to break down and there was a snow storm coming. Jake helped get us off the high ridge and we limped into Cline Corners where we spent 24 hrs. The serpentine belt went out and he didn't have the correct tool to fix on the side of the road. He made it seem that he would return the following morning to make things right, one excuse after another and nothing. We paid over $1300 for 40 minutes of his work. We were charged 4 hrs of his drive time ($225 an hr) and we did lots of phone work trying to find the correct part. Only use him as a very last resort, but it was a Sunday with a winter storm approaching. Jake is very personable but when a business does not take credit cards be leary, good thing l carry a checkbook.

Traveling through Albuquerque when our motorhome lost power. Called our Roadside assistance, they called RT 66 Truck & RV Mobile Repair. Lucky it was Jake that came. He immediately found the problems. He began working, then had to go in search of the parts needed. He drove all over to get the parts, came back & worked hours in the heat/sun. He was personable & kind, going above & beyond to do whatever was needed to get us back on the road to our destination. He even called days later checking up to make sure all was good. He is now in our phones if we ever need help in that area again. CALL FOR HIM YOU WON'T BE DISAPPOINTED!!!

Jake (not from Allstate) but From Route 66 Auto RV Mobile Repair was an Angel sent to us. Stranded somewhere on I40 in New Mexico with our elderly parents when a tire blow out did damage to our muffler. He came in a timely manner and quickly removed the immediate danger and referred us to a muffler shop, although they were closed, he met us there and let us stay in front of his shop overnight and made sure we had power for the night. He went above and beyond any mechanic service we have encountered. He is a professional and his customer service was top notch. Sometimes you have to pay for Quality. Thank You Jake. The next time your in California look is up!