Brake Masters #108

Just purchased a used vehicle and we’re able to get me in for walk-in assessment. Staff were professional and gave great feedback on condition of brakes and forecasting next service. Surprisingly the used vehicle didn’t require any service and there was no out of pocket expense for the diagnostic service. Will return when service is needed.

1 Star - Deceptive Practices and Unnecessary Repairs I'm writing this review to warn others about what appears to be a pattern of deceptive behavior at this location. Both a friend of mine and I have had nearly identical experiences that suggest intentional manipulation. A Friend's Experience: My friend brought car in for a routine oil change. The car was NOT leaking oil beforehand. After the service, the service advisor claimed car had a leaky oil pan gasket, and sure enough, the car was suddenly leaking oil. Suspicious of this convenient timing, my friend took the car to Advantage Automotive for a second opinion. Their mechanic discovered that a bolt was simply loose—that was the entire problem. The oil pan gasket was in good condition. My friend spent hundreds of dollars just to discover that the service advisor misled about needing an expensive repair. My Experience (December 9, 2025): I came in for an oil change. My car had NO oil leaks prior to service. Immediately after the oil the change, the service advisor told me I had a leaky oil pan gasket—the exact same claim made to my friend. And just like with that car, I found fresh oil stains in my garage that hadn't been there before. The mechanic also claimed I needed a new battery, despite my battery being under 5 years old, functioning perfectly, and showing no physical signs of damage or corrosion. *Update* I had the condition of the battery verified by an AutoZone employee - the battery is, as expected, totally fine. Also, the level on my engine oil is on the high end, just above hot (checked when engine was cold), and there is no more oil dripping on to the garage floor. I suspect the oil pan was overfilled. The Pattern is Clear: When the same shop makes the same dubious diagnosis to two people after services where the problem didn't exist beforehand, it's not coincidence—it's a business model. It appears this location may be deliberately creating or misrepresenting problems to generate unnecessary repair business. I cannot recommend this shop to anyone. If you do go here, get a second opinion before authorizing any work beyond what you originally requested. Better yet, find an honest team who won't manufacture problems that don't exist.

I personally inspected my brakes when I was rotating my tires and saw that they were well worn at 65K miles on my wife's Subaru. These folks gave me a great price for all four brakes! Anthony has a great crew working there which is an excellent reflection on his management skills! I would highly recommend this place: their professionalism, the concern they have for client satisfaction and their attention to detail reflects on Anthony, his crew and the entire company.

Went in for a simple oil change, which I got, but what I also got was a whole lot of judgement from the front counter person Anthony as well. I understand my vehicle needs additional work, but as a single mom of a newborn I don't have the finances to do the extra work. He made it seem/made me feel as if I didn't know literally anything. "Well have you thought about replacing that?" were his exact words and his facial expression was definitely not one of curiosity but more so of impatience. And yes, contrary to what he may have thought, I had indeed thought about replacing that part many times. I came to this location hoping I would have a better experience than the last location I went to but unfortunately that was not the case and I will not be returning to this location in the future.

I want to express my most sincere gratitude to the Manager, Carlos Carral and the Assistant Manager, Anthony Chavez for their kindness and help today. Coming in from the East Mountains when I got off the interstate at Juan Tabo I had no power steering and I was over heating and I had no idea what was going on. I made it to Brake Masters and they met me at my vehicle. Mind you it was almost 5:00 and I asked what time they closed and they said 5:30. Carlos was all smiles and identified the problem immediately. I had not only a broken belt but a seized up pulley. They had the belt in stock but Carlos in his personal vehicle drove to the parts store to pick up the pulley that I needed. All the while having such a generous, helpful and friendly attitude. Carlos had me back on the road in less than an hour. These young men define customer service and they know their business. Any other business could have and probably would have turned me away because of being minutes away from closing but these guys never once made me feel like I was putting them out. Thank you Carlos and Anthony. You turned an unfortunate situation for me into a unexpected pleasant hour for me. They have gained a customer and a fan!!