Caldwell Tire

Mike and team are the best. They're always there for me when I have an issue. My car has been problematic and they get it running well again, at an honest price. I trust them fully with their diagnostics and recommendations. Been going there for years and so long as I remain in the area I will continue to. Thank you Mike and team!

Mike and his team are so amazing. I had a flat tire and he got a replacement delivered within 24 hours. I came by the shop and he changed it in 5 min while I stood there. Highly recommend.

Being that I have mechanics in my family I normally don't need to have my car serviced anywhere else . On this occasion i brought my vehicle to Caldwell tire and was very satisfied. They are caring and honest which is impressive in today's world. I will absolutely bring my vehicle back again while my dad/mechanic is recovering from surgery.

I’ve been driving for a long time and have been to numerous repair shops over my life time but never has a mechanic given me an estimate and then call me and tell me they were able to complete the work in less time and therefor costing me less in labor. Thank you Mike for your honesty!

The customer service here is so poor that it makes the whole experience frustrating and not worth your money. We are first time customers and dropped off the car with a list of fixes needed on Sunday night after hours per Mike’s direction. On Tuesday he reached out and we agreed on what needed to be fixed. I called and spoke to a girl who said I could pick up the car after hours. My husband and I live in Queens (I grew up in Caldwell) and he works 7-7, so after he got out of work we drove to Caldwell. Our car was open, but we couldn’t find the keys inside. We tried to turn the push start multiple times and the car wouldn’t start, so we knew the keys were not in the car. We also checked the late night mailbox and there were no keys there either. Very frustrating so we drove back to Queens as we had work the next day. Mike called in the morning and said our keys were in the car the entire time and he left it open all night. He didn’t apologize and was adamant that we were wrong - even though a car with a push start always starts when a key fob is inside of it. I have had this car since 2009, if the fob is in the car, the car will start! My husband called back later and we requested this time they lock our car and leave our keys in the mailbox for another after hours pickup. After work that day, my husband drove to Caldwell and him and my neighbor went to the lot to get our car. This time the keys were not in the mailbox and our car was locked - so we could not get in for the second night in a row. Frustrated yet again, my husband drove back to Queens. Finally this morning we called out of work and drove to Caldwell to get our car. When I got there, the girl was extremely rude and unprofessional, saying that we were adamant for the keys to be left in the mailbox vs. in the car (which is their normal process) and someone came at night and opened the mailbox and moved my keys into the key drop off slot. She fully blamed us and said “it’s out of our hands”. I told her the least you all could have done is apologize for the inconvenience after we had to drive 4.5 hours round trip to get our car. She was insistent it was all our fault, kept saying we were wrong and she “put the keys in our car the first night” and refused to apologize. She had a very rude attitude the entire time and Mike didn’t even have the decency or professionalism to come and speak to us himself. Also, one of the issues I requested he fix (tire pressure sensor) is still broken and they didn’t even tell us. Regardless of the fact that this could have been a mistake, the least they could have done is apologized for an inconvenience. It takes ZERO effort to say to someone who just spent $900 at your business, "We apologize for the inconvenience this caused you and we appreciate your business" but that was impossible for this place. On top of that, they really should not leave cars unlocked with the keys inside and random people should not be touching other people’s car keys !!! During this experience we spoke to other friends who’ve used this place in the past and all of them said recently the customer service has gotten so bad they don’t come here anymore. Just wish we knew that before this ordeal! I DO NOT recommend coming here for anyone looking for a mechanic in Caldwell. You’re better off finding someone who will at least be kind and where you'll be happy with your hard money being spent.