I arrived at 8:00 AM for a wheel alignment service as i had commitments in the late afternoon. On my way home, I immediately noticed that the steering wheel was not centered. I called the shop and was told to return so they could correct the issue. When I arrived for the second time, I was required to wait while all other customers were taken care of, even though the original service had not been completed correctly and should have been prioritized ( in my humble opinion). After waiting, the alignment was adjusted again, but when I left the second time at 2pm the steering wheel is still not centered. In addition to the service issue, the employee assisting me was extremely rude and unprofessional. He spoke in a demeaning manner, used profanity, and eventually stormed out angrily. This experience was very frustrating, and far below the level of customer service I expected. I left in tears. I was genuinely shocked by his behavior as I have received decent service there in the past. I am sorry you had a bad day but you shouldn't take your frustrations out on the customer. Pics of after first and second alignment service.
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Mechanic in Lebanon, NH
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About This Shop
A trusted independent automotive service facility in Lebanon, NY, specializing in general maintenance, diagnostics, and tires. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to keep your vehicle performing at its best. Open weekdays 7:30 AM – 7:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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RUN!! Do not use these guys! They scratched all 4 of my brand new rims and ruined my TPM sensors. Wheels were not properly balanced, 1 tire had 2 extra weights on it. Manager said never go there unless it’s a Thursday, Friday or Saturday because they don’t know what they are doing. I now cannot drive my car because the wheels feel like they’re going to fall off. Car needs to be towed but corporate isn’t communicating. I’m going to have to call a lawyer to get this resolved.
View on GoogleWe have always had the best luck here! Brandon and his team have been good to us. We appreciate the knowledge they all offer and the 5 star service we receive each and every time!
View on GoogleWe were visiting for the weekend and got a hole in our tire. They were able to squeeze us in before they closed. The manager was great, friendly and understanding. Got all 4 tires replaced in no time!!! Service was great.
View on GoogleThis location does an excellent job. I’ve taken many vehicles here over the years, and I’ve always left satisfied. Brandon in particular has gone above and beyond the last couple times I’ve been there. Great place!
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