Quick Lane at Woodhouse Ford of Omaha

Called to schedule an oil change and 20k mile service on my F350, and was told that making an appointment was the best way to avoid a wait because there was only 1 lift capable of lifting my truck. Customer service rep made me a 7am appointment (shop opens at 7am), to ensure I didn't have to wait. I get to the shop and there is a line at the door as the door opens. Instead of taking appointments first the Customer Service reps take people as they walk in the door. Result is that a walk in goes up on the lift and then I am asked to wait. Why have an appointment system if the Customer Service Reps aren't going to follow it?

Took my truck in for an oil change and asked the service tech to check my transmission fluid level as well as there was a slight leak. Was told that the fluid was extremely low and would recommend not driving it without getting it serviced. I asked if they could top it off and was told they could not because the system needed to be pressurized to fill it back up (which is 100% inaccurate). I left and took it to another shop who was able to check the level and add less than 1 qt of fluid to bring it back up to the full level. When dealerships try to sell other services just to make a buck is when people lose all faith into trusting a company to do the job right and be honest about it. I have lost all faith in taking my car back to Woodhouse after this encounter.

I have tried 2 times to get the quick lane to get me tires. Both times they dont have the tires I want and only suggest more expensive tires. (Im not looking at dirt cheap tires) They never offer to order them in either. Im assuming this is so they dont have to price match. Generally for oil changes the have been good. However the cover under my truck has a corner hanging down after my last oil change. (I think the bracket for the thumb screw is missing now). They also broke the cover my first oil change on this truck and called to tell me it was $100 for replacement. But they did end up covering it when i pushed back that they broke it. I usually drop off my vehicle so cant comment on time. Prices appear to be higher then some other shops but even with others. Based on my tire experience though im spending my money at a competitor and may start shopping around for a Better oil change price.

Went in today to have my CV assembly replaced. My car had been shaking violently and other mechanics were saying I needed a whole new tranny. I wasn't going to accept that. I did a CV joint test sure enough my CV joint was bad. I took my car in to Chris cuz he's the suspension guy and I left without having to get an alignment and my horsepower is back. I'm so beyond happy and the front desk was honest they didn't lie they didn't overcharged me for anything I will definitely stop here again in the future for any major repairs. I'm beyond happy I can't begin to explain! I can finally drive my car without worrying about crashing. By the way I am also a mechanic maybe not as in depth as Chris but I've done a lot of hard jobs and I'm very weary on mechanics so definitely come to Chris

Went there with a battery issue. Checked in around 1230. 330 still hadn't determined that my 2024 f150 with only 12000 miles battery was bad. 400 ish it was proven yes a less than 1 year old trucks battery was bad. I definitely will be glad to return this truck at the end of my lease. I definitely do not recommend a Ford f150 at all.