Had an exhaust problem and needed a new catalytic converter. Marty was great, expaining everything, not making promises he couldn't keep. They managed to get me in and done in less time than originally mentioned so I had my vehicle to drive back to work that night. 5 out of 5 stars. Allen was accommodating and drove me home AND picked me up. Again 5 out of 5 stars. So why only 3 stars? Well 3 days after this repair a check engine light came on. It was a Friday evening and they were closed. Called Monday and asked if the light could have anything to do with the repair. Was told they're were a gizzilion reasons for the light. Valid! Marty was able to get me an appointment for the next morning. The ran a diagnostic and saw that it was the "downstream O2 sensor" and would cost over $500 to replace. Asked if they could have damaged it during the repair and was told no. I've now have talked to 2 other repair shops, one being my regular repair shop when I'm home in Florida that I've trusted for years, and have been told by both "Yes, it absolutely can be compromised during a replacement, physically during the removal/installation process, electrically, or as a result of the sensor's exposure to contamination from the old converter." But instead of owning this possibility they were going to charge me to pay for something they probably caused. Can I prove it no. It's it likely yes. $513 out of my pocket. No sir, I'll wait. Granted $170 was just for the computer diagnostic testing. But have been told it should take less than an hour to fix and parts are listed and quoted for less than $100. I feel I was taken advantage of being from out of state, and other factors. I believe they should have owned this and made it right since this was no fault of mine or my vehicle!
View on GoogleHouse of Mufflers & Brakes Total Car Care
Mechanic in Omaha, NE
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About This Shop
Proudly serving drivers in Omaha, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:30 AM – 5:30 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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Very friendly. Professional. Great communication. Would not hesitate to do business there again. Brought SUV in to get flex pipe replaced on exhaust. They did it right then and there. Wonderful experience.
View on GoogleNew front brakes and rotors. They cleaned and adjusted rear brakes. Tech found a nail in one of my tires and repaired. I was able to get my car in quickly.The repairs were completed in a good time frame and the price was very reasonable! These guys you can trust.
View on GoogleLove this place they’re good! And they know what they’re doing and they will make sure you know everything that is wrong with your car! I been here for the past years and they always get it done in a fast manner! Thanks Alan & Marty for great service!
View on GoogleRepair was quick, reasonably priced, and Marty at the front desk is absolutely fantastic- friendly, knowledgeable, and efficient. He got me back to work in no time! Honestly, even though car repairs can be stressful, I look forward to seeing Marty because he makes the experience so easy. If you need reliable car service, I highly recommend House of Mufflers and Brakes. Great people, great service and piece of mind every time!
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