Elkhorn Glass, Inc.

I'm so glad I found Elkhorn glass. My house has original windows and the interior glass in one broke. I contacted Elkhorn Glass and they send a rep out to take some measurements and sent me a quote the next business day. Pricing was fair. The crew doing the install was prompt and made sure to clean the work area before leaving. Candy, who answers the phone, was so easy to work with. Cannot recommend Elkhorn Glass more.

We had Elkhorn Glass install 10 windows. Over half the windows came chipped to some degree in the wood. Rick told us to not worry about the chips, he would call the Marvin rep to take care of it because "they are really good with fixes". Time went by and we still hadn't been in contact with Marvin, Rick doesn't return phone calls. I asked Deb at the office for the Marvin rep contact information that Rick was referring to and it's Omaha Window and Door store. Rick sold us on Marvin windows because they were the best window, had I done more research about Marvin I would have just gone through Omaha Window and Door. While installing our windows, they chipped trim work on the outside of our house and left siding loose. When I mentioned this to Rick before payment he said he could paint the trim but they "aren't siding guys". I understand they do not install siding but should be able to do enough to not leave loose boards. We are having to find someone else to come and fix what Elkhorn Glass ruined. The quality is not there, the install is awful, and customer service is quiet. I would give 0 stars if I could!

I hired Elkhorn Glass to replace five windows in my 100-year-old home. Before you hire this company, read this review. The owner, Rick, told me during two separate estimates that he would be replacing rotten wood on the trim outside the window. He did not. I also was given the impression that aluminum coil was included with the window replacement (or at least that the old one was going to be left in tact and extended somehow). Rick knew this was my first home and first time buying windows and failed to tell me that wood would be exposed if window was not wrapped. He never told me that Elkhorn Glass does NOT wrap the window on the outside when installing pocket windows. All four of the other companies I received estimates from wrap the window with installation. This is industry standard, and therefore, that coupled with me being a newbie, he should have emphasized that they do not wrap and should have advised me that if I went with Elkhorn Glass, that I would ALSO need to find a siding company or different window company to wrap the window once done. Now, with bad weather coming, I am in a position where I am scrambling to find a contractor who has time, meanwhile knowing that we are supposed to get rain storms all week. Elkhorn Glass omitted this info and left my coil (previously in good condition) hanging off my house!! (see photo) Wind blew it off that night leaving wood exposed and water intrusion. They also did not caulk properly, and it is already cracking, leaving my windows vulnerable to cold air and moisture. They slopped caulk on my antique woodwork. One of their installers smelled like weed when he arrived and argued with me when I spoke up about the rotten wood trim not being replaced. Rick left me to handle the crew because he left halfway through the day for lunch and refused to come back when I called him to let him know his worker was getting argumentative with me refusing to replace the wood we had discussed. Rick should have stayed until the job was done. When I complained to Rick later that day, he got in my face, told me weed was not a drug, yelled at me, & refused to leave my property, ringing my doorbell repeatedly and then reversing his truck to my garage and dumped all the windows on my driveway (in the rain no less) that he promised to haul away. Then he parked outside my house to intimidate me. Before he left he called me names. I had to call the police because I felt unsafe and at that point, he was a trespasser. EG is unprofessional, sexist & dishonest. I plan to file a claim against their insurance company to obtain reimbursement for damages and have filed a BBB complaint. Steer clear of this company.

We have found our glass place! Absolutely loved the personal interaction with the staff. Super friendly and quick! The prices are balanced and so happy with the product received! Love working with locally owned businesses and this place did not disappoint!

My windshield took a golf ball sized rock on the highway yesterday. It was pretty well cracked, even throwing shards into the cab. I searched for a glass shop close to home and found Elkhorn glass. I’m glad I did! The very next day I’m driving behind a brand new windshield. The price was really good. The people in the shop were all very pleasant and professional. I highly recommend them!