I took a car there two years ago for a tire change. I asked them when adding the tire/the donut back in the car, to not use an impact or tighten the donut down too hard for easier access. They have tightened lug nuts on my car too hard on 4 separate occasions to the point the thread was stripped and I had to pay them for their mistake. This was and will now be the last time I ever come here. Today I was driving on I-29 when my tire went flat. I went out to change it real quick and get back on the road, or so I thought. When I went to take out the donut, the top piece was so tightly screwed on there I had to use a wrench for 30 minutes then a hammer to get it to move for 10. All the while cars blew by me at 80mph and I had what would consider 17 close calls with a car (being within 12 inches of my car, I was pulled as far right as I could for the record.) I ended up getting a ticket for doing 50 in a 70 since I was on a donut while finding the next off ramp to find the highway to home. The minimum speed limit was listed at 40 so now I have to go to a courthouse two counties over the contest it. Additionally, changing a tire is a 5 minute task but I didn’t account for this business cutting corners, so I ended up being out there closer to 45-50 minutes. Since I was thinking it’d be quick I did not apply sunscreen and now I have a really gnarly sunburn as well. Anderson Auto will cut corners that will eventually put you in a life threatening scenario. There were 17 cars close to hitting me when dealing with their screw up. I don’t even gamble but I went and bought a lottery ticket afterwards from how lucky I was. I would like follow up from the owner(s) of this establishment to discuss hiring and training practices because what they are doing now will get someone hurt or killed. I have already contacted the BBB on this matter with a complaint filed as well.
View on GoogleAnderson AutoCare (NAPA AutoCare Center)
Mechanic in Omaha, NE
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About This Shop
Proudly serving drivers in Omaha, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:00 AM – 5:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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These guys have been taking care of my family since 1979. We’ve probably done 100 transactions with them. These guys know what they’re doing, always the same employees when I go in everything works great just like they said it would before bringing my car in. Many thanks and well done!!!
View on GoogleUpdate: I drive my car like 3 times over this this summer. Came out this morning to see my tire flat again. OMG I can't even have a word. Had tires mounted and balanced. Scratched my wheels a little bit but that's fine. Drove the car a few times and the weights fell off. Brought the wheels back. They fixed them but scratched my wheels even more. Really not happy this time!
View on GoogleI use Anderson Auto Care for maintaining my work vehicle and ALWAYS have great service. Timely, very friendly and positive crew, overall great to work with!
View on GoogleThey are awesome! As a woman I feel very comfortable there. They are very upfront and tell you what is actually wrong with your car and what you need at a very reasonable price. This is definitely my permanent auto shop!!!
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