Tom's Collision

I had a small scratch on my car from someone’s door hitting it, and I stopped by this shop to see what could be done. Chris took the time to look at it right away and was able to buff it out of n the spot! That level of honesty and customer service is rare. They easily could have quoted me for unnecessary work, but instead they were upfront and incredibly kind. My car looks perfect again, and I’m so grateful. I’ll absolutely be coming back here for any future work and recommending them to anyone who needs a trustworthy body shop!

Chris & his dad treated me and my vehicle respectfully. Excellent price, superb workmanship and the job was completed in the specified timeline. Thank you & all the best to your family and business!

Chris and Ray are the owners of Tom's Collison on Telegraph Rd in Flat Rock , Mi. At first I was disappointed that I had to call 3 times to get an update. While it was really a bad winter stage so my husband stated, " Stop being a teacher, they have a hard job and they need to write up contract while the fire is hot so we can wait!!!" And he was right!!! In fact when we did pick the car he treated us respect and were truly NICE!!! So the lesson is : "Be Patient" and things will work out!!! And, to add to this review the car looked Brand New!!! And, on top of that Chris was really funny and his father, is a Sweetheart!!! As a retired teacher I am so happy we picked this Collision place!!! Sincerely, Sandi & Dennis from Gibraltar, Mi

Chris is the best... great person, in and out as promised, very fair pricing and fantastic work... I won't go anywhere else when in need. Big thanks sir

Tom's Collision is not worth the anxiety and aggravation. Even though they did a decent job on the body work of my 2018 Ford Fusion, they did not finish the engine in over 14 weeks! I have no doubt it would have been longer had I not stopped by in person and told Chris I would be there on Friday, July 11, to pick up my car, whether I drive it out or tow it out. I had AAA and another collision shop standing by. In March, right after my accident, Chris asked me what I would be willing to pay to have my car fixed. I gave him a figure, and he underbid that. (I did not have collision on my insurance at the time.) He asked for 80% up front and I paid it. He promised to have my car done by the end of April. He was making my car a priority. I was healing sprained hands and didn't go back to work until May 12. On May 9, Chris said the parts were painted but still had to be assembled. Give him one more week and he'd cover the cost of the car rental, which sounded generous, but then all the delays and deception began. It was one excuse after another. Tuesday, July 8, when I stopped in, I demanded to see my car before I left. It was buried behind a row of other cars in his lot. The hood was one piece (the damage had all been on the passenger side front), but there was no grill or headlights. It didn't look like much was done and I wondered how he was going to finish this by Friday. Of course, he didn't. He found a broken part behind the radiator and had to order it from Fords. Monday he would take it to Quick Lane for a front-end alignment. The Quick Lane mechanics found a broken control arm on the passenger side that Chris had not noticed! I paid $1,000 for the control arm and the alignment. I picked up my car at Quick Lane to find there was no AC! In this heat? Are you kidding me? I drove to Tom's Collision to collect the promised reimbursement for the last month of car rentals (8 weeks!), which he honored. Could I bring it back when I have a couple hours? No! He had 14 weeks and didn't get it done! I took it to Gorno Ford to fix the AC and paid again for these parts and services I paid to Chris up front in March. Meanwhile, I was back at Enterprise renting a car. Chris reimbursed me for the AC, but not without resistance. I thought maybe my first mistake was not checking reviews on Google before I accepted Chris's offer. Boy was I right! There are 50 reviews out here, and most of them are 1 star. He delays and deceives all of his customers and thinks he’s doing us all a favor! He told me once, “My problem is I have too big a heart.” Is this man living in the real world? What customers want is for a company to do their job with excellence in a timely manner and charge a fair price, not pity and the semblance of charity. When I picked up my car from Gorno’s this afternoon and stopped in Tom’s Collision for reimbursement for the 9th week of car rental and the AC Chris never finished, he started showing his true colors. He resisted. I demanded. He finally gave me a check for the AC but refused the car rental. He said, “I’m not the one who crashed my car!” There it is, Folks. Take your business elsewhere for your own peace of mind and for a job well done. Tom’s Collision cannot provide that. And if Lyon’s Towing recommends Tom’s Collision, like they did to me, tell them, “Shame on you!”