Hal's Auto Clinic

I took my vehicle to Hal’s Auto Clinic on a Friday morning, and my engine repair was diagnosed and completed before the end of the business day. The staff were professional, kind, and welcoming from the moment I walked through the door. This place is truly a hidden gem. It was my first visit, but it definitely won’t be my last. I highly recommend Hal’s Auto Clinic to anyone looking for reliable, efficient, and friendly service.

If you need an honest auto shop to go to Hal's is the place to go. I honestly cannot thank you enough for when I had issues with my 2013 GMC Terrain last year. Not only did they help me free of charge they also educated me! Thank you Thank you Thank you!!! You guys are worth every penny spent!

My experience at Hal’s was great! My fiancé had taken his car here multiple times so when my brakes started making noise I decided to give them a shot too and I’ll definitely be coming back. They do a thorough inspection and send you a link that has all of the details you could possibly need about the service and the health of your car. I appreciate their help and patience too, a great shop to work with overall :)

Shop tried to save me a little with the first set of tires, unfortunately the quality of the tire led to steering wheel vibration at 55 Mph. Shop determined tire quality was the issue had new set 2nd day later and it worked. Excellent support, excellent shop manager.

Several years ago Hal's Automotive was recommended to me by a neighboring specialty shop that was unable to install new breaks on my car. The caveat to the recommendation was, Hal's was being acquired by Detroit Garage and their recommendation was Hal's NOT under the new ownership. Subsequently, I was pleased with Hal's for a few years, services centered around brakes and oil changes. Fast forward, and I took my son's car to Hal's for an oil change. From the start, I noticed something different about the shop - no one was in the waiting area and not a lot of activity in general. I had a 09:00am appointment for an oil change. I was told no more than 1 hour. I left to take a walk. Upon my return at 10:15am, service was not done. In the meantime, a representative from Detroit Garage came in to talk to the service manager. It was clear, the visit was about metrics and staffing. Seems a number of folks left and they were under-staffed and not making their metrics and had a lot of issues with that location. Around 11:00am, the person at the front desk was aware my patience was thinning. He explained the tech could not get the air filter off. RED FLAG. At 11:30am, the car was finally ready - that means 2.5 hour for a SCHEDULED oil change. I left in a rush. About 1 hour later, the shop called. The tech forgot to put the lug nut caps on and asked if I could come back so they could put them on. 2nd, trip and more of time. OK, I went and grabbed the box and said I would do it myself. RED FLAG. Later in the day, I noticed oil on and around the door handle. Later found oil on the door rocker bar and the floor matt. What a mess. I called the shop to explain what I discovered and shared my overall poor experience. The person on the phone assured me they would refund the oil change, would waive service fee for the next oil change and would clean the car. I told them, thank for for that, but I would clean the car because I was not coming back a 3rd time and also already started to clean the affected areas. Of course, 15 minutes later, I received a call and voicemail that they would require photos. So, yet another inconvenience to me on top of a horrible overall experience for what was supposed to be a simple oil change. To top things off, they never sent me a customer feedback survey which was historically their practice - I guess you don't receive one if you experience issues so they can control the narrative and reviews. After a few weeks, I reviewed by credit card statement - no refund. Sorry to see Hal's go and be replaced by Detroit Garage / corporate.