I hate to even give this place 1 star. Terrible experience- I was taken advantage of. My car was overheating while idling but fine while moving- googled the issue and found it was most likely the cooling fan. I’m new to the area and am trying to find a mechanic, so I called Tim’s Auto and dropped it off. Over the phone, he confirmed it was most likely a cooling fan issue. After a few hours, I get a call that they have diagnosed the problem as the cooling fan and it will need to be replaced. They gave me an estimate of $700. Since I drive an older car, I decided I would rather look into buying another used vehicle instead of putting more money into my 19 year old car, and decided not to do the repair. I was then told (for the first time) that there was a diagnosis fee of $100/hr for labor. First of all, I’ve never been charged more than $20 for just diagnosis at any other mechanic if I didn’t decide to proceed with the repair. When I asked why they do not tell customers about the hourly rate up front, Tim responded “No one ever asks.” I made the mistake of letting Tim’s Auto do my oil change while it was already in his shop. I asked about conventional oil, but was told that they use a synthetic blend which would cost me $50. Tim made it seem that a synthetic blend was the only option they offered, and I didn’t think to insist because I foolishly thought he was trustworthy. I took my car to Firestone, where they offered to waive their usual diagnosis fee (only $10) because I had already paid $100 for diagnosis that day, and look my car over. They confirmed the cooling fan issue and gave me an estimate of just $250 for parts and labor total, which I happily agreed to. If you go to Tim’s, be on guard for aggressive upselling and sneaky hidden costs. I’ll be going to Firestone from now on.
View on GoogleTim's Auto & Truck Repair
Mechanic in Woburn, MA
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About This Shop
A premier independent auto garage in Woburn, NY, dedicated to servicing general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:30 AM – 5:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
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Tim has been servicing my fleet vehicles for 20 years, always highest quality work at a very fair price. He's the best I've ever worked with!
View on GoogleTim is a gentleman and great mechanic. Would not trade for anything. He goes over and above to help. A+ gentleman! :-)
View on GoogleExcellent service. Very thorough and professional. Stands by his work. Prices are reasonable.
View on GoogleGreat place to bring your car for state inspections. Very professional and quick.
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Connect & Location
163 Salem St, Woburn, MA 01801, USA
Business HoursOpen Now
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