Leonard's Auto Repair

Broke more than they fixed. I'm currently on deployment with the Army and my wife decided to take the car to this shop for a code for a knock sensor. They broke one of the securements on the throttle body, and left the intake tube to the throttle body disconnected, giving the car back to my wife with 9 codes and the car running on limp mode with no TCS driving in the snow, and didn't even put the cover back on my engine. Now I not only did I pay $750 for some moron to damage my car and not even fix the problem, I had to pay a real technician to actually fix the car including the extra damage that I paid $750. Of course after the fact, the upstairs neighbor informs my wife that the owner tries to take people for a ride to get all the money he can.

I have been using Leonard’s for over two years now, and will continue to do so. I am of the opinion that honesty is just as important as competence when it comes to cars. The folks at Leonard’s are refreshingly honest. Additionally, they are very competent, accommodating, fast, responsive and all around good people. I have never had a bad experience there, and am very grateful to have a trustworthy place locally to take care of my vehicles. I highly recommend them.

Unbelievably Incompetent – A Nightmare with Leonard’s Auto Repair & Performance, Inc. My recent encounter with Leonard’s Auto Repair & Performance was nothing short of an ordeal that highlighted their astounding lack of professionalism and complete disregard for customer satisfaction. Every step of the way, they managed to make a bad situation even worse. To begin with, I had to endure a torturous two-hour wait for Leonard’s Auto Repair & Performance to arrive. This excessive delay was utterly unacceptable, leaving me stranded and frustrated at my location. When their tow truck finally pulled up, I expected some form of identification or acknowledgment of their presence. However, they failed to provide any such reassurance, leaving me to wonder if they were the assistance I had called for. But the worst was yet to come. Instead of attempting to tow my car, the driver callously declared that my vehicle was "GOA," which stands for "gone on arrival." This blatant falsehood was a slap in the face, as my car was clearly there and in need of help. Left with no choice, I had to call my insurance company again to secure a proper tow. The fact that Leonard’s Auto Repair & Performance forced me to resort to an alternative solution only added to the inconvenience and distress I was already experiencing. When I finally mustered the courage to call Leonard’s Auto Repair & Performance for an explanation on their shocking behavior, I was met with a barrage of excuses and a runaround that only further exacerbated my frustration. Their lack of accountability and refusal to provide a straightforward answer were the final nails in the coffin of their abysmal service. My experience with Leonard’s Auto Repair & Performance has left me appalled and deeply disappointed. Their prolonged wait times, failure to identify themselves, refusal to assist, and dishonesty about my vehicle's status are qualities no customer should ever have to tolerate. I implore anyone reading this review to steer clear of Leonard’s Auto Repair & Performance and choose a towing service that values honesty, professionalism, and customer satisfaction.

I knew I needed exhaust work and then almost the whole exhaust fell off! Leonard's towed me, gave me a free estimate, and then did the work for a little more than HALF the estimate I got a week before! Now my car is quiet and safe and I was very happy with the service as well as the cost!

My car died on 495. Within a half hour, Leonard's picked my car up and towed it to their garage. Two hours later they told me what was wrong and had an estimate for repairs. Fuel pump replacement. The next day, it was good to go. The way they prioritized my service was unmatched, as I was far from home and in a bit of a crisis. Everywhere else I called in the area wouldn't be able to even take a look at my car until the next week. It was 4th of July weekend and I was headed to the cape. I've never had service that good before. Everything about it surpassed my expectations tenfold.