Tom's Auto Body & Towing

Jen at the front desk was really nice and very good at her job and they did a great job on my car. It looks like new.

I would NEVER recommend this place. After unfortunately being in a bad accident, the Stoughton Police Dept. dispatched Tom’s Auto Body to the scene to remove my vehicle and while in the hospital my husband went in to retrieve my belongings and was told he needed to sign something in order to access the vehicle so he did (This document was blank by the way). About 2 weeks later I get a call from an Investigator through my insurance asking me to verify the items listed and whether or not these itemized events actually occurred.. they did not. Again, the listed items were a surprise to me as they were not listed when my husband was asked to sign to access my vehicle. & of course they were charging us for things that did not even occur. One of those charges being to remove & dispose of my license plates that we completely forgot to take. Here we are 10 months later & I get a FL toll bill showing my plates on a random vehicle just cruising the streets!!! This company is clearly scamming people & it is not right! The police wouldn’t allow me to file a Police Report unfortunately as I did cancel the plates but somebody will hear what these people are doing! Reporting you all to the MA Insurance Fraud Bureau and National Insurance Crime Bureau because this is not okay!

This place is an absolute joke. They tried to charge me 371.00 dollars to get my car out and it wasn't even on the lot for 24 hours. They were charging me 50.00 dollars to put my plates back on and all these other fake fees. He then dropped it to 321.00 because I was putting my own plates back on. They didn't even want to show me the invoice before I paid. Man claiming to be Tom in the back wouldn't even come out to talk until the Stoughton police showed up, and they thought the charges was made up. Before they showed up he was screaming at one of his employees because he didn't want to get the police involved. He told me to take it up with the state because it was their charges. There was no storage fees listed no where in the building on the receipt of nothing even close to it. I know that after 24 hours they charge you but my car wasn't even on the lot for that long. But since he wanted me to tell the state that's what I did, I filed a complaint with the Better Business Bureau and the Attorney general. If Anybody been overcharged from this place should complain to both Agency's also. Like that we can start a paper trail so they can investigate what's going on.

Took care of the body and paint work on my truck. Came out excellent and was done very quickly. Everyone in the office was helpful. Came in on a Saturday (when they were closed) because I didn't got out of work in time on Friday night. I would highly recommend.

Had an absolutely horrific experience here after a non consenting police tow following an accident in Sharon. Following my accident, I had left some medication in my car, as well as an abundance of other items. Marian would not let me remove any of my personal items from the car, even after I pleaded the importance of the items. She told me that this was a rule set forth by insurance. Eventually after a process as painful as getting teeth pulled, Marian let me access my vehicle under the premise I would ONLY be allowed to remove my medication. In addition, they were requiring me to disclose what medication I was retrieving, which is a clear HIPAA violation. While my medication search came up unsuccessful (I later discovered I had grabbed it in a scramble after the accident before I went to the hospital), I had other personal items in the car for a new job that had sensitive information on it and, upon accessing my car and seeing them, I went to take them. Marian was adamant that I could only take medication, and anything else I could not take because it was “a rule set by the insurance companies”. Later, once an officer came to the scene, Marian told the officer that it was, instead, a rule the owner made up. She claimed this policy is due to them being “burned” in the past, by having vehicles abandoned.(In my circumstance, there has already been a tow from Tom’s established, so there was clear intent to have my car removed. As well, I have an abundance of personal items in my trunk, highlighting how valuable the car and its contents were to me). Anxious and confused, I was in hysterics, and Marian showed no empathy or remorse for me or my situation. I am absolutely disgusted by the way this place functions, and the only positive interaction I had was with the person who first escorted me to my car and assisted me in searching for my medication. After looking at the reviews, I’m not surprised in the slightest of my experience. It seems shady practices are the norm here. PAYMENT WARNING!!! They REQUIRE cash for all their tows—contenting or not—and do not even have an ATM on the premise. They do not allow two forms of payment. Considering the tows cost $100’s of dollars, which is not pocket money, you would hope that they would have an ATM on site. They quoted my tow at $700, then when asked by law enforcements why the charge was so high, they changed the story to it actually being $485, acting confused. Very shady behavior. My only guess is that it’s to avoid card fees. It is in very poor taste for a company that the town relies on for tows to not have easily accessible payment methods. The default towing company for accidents in the area of Sharon/Stoughton/Brockton should be a friendly place, considering the victim of the accident has no say in a police tow. I cant advise everyone enough to listen to the reviews and steer clear.