I had an extremely disappointing experience at Sullivan Tire and would not recommend this location. I went in for what should have been a simple installation of two new tires, yet it took nearly two hours to complete. Throughout the visit, I felt ignored and dismissed because I was a woman, and the customer service was unprofessional from start to finish. When I left, my vehicle had serious front-end issues that were not present before. I returned, waited another two hours, and was told they had test-driven the vehicle twice. Despite that, they still returned an unsafe vehicle to me. They claimed it needed further diagnostics but said it wasn't something they handled and told me I could come back later in the week to have it checked. After leaving, I quickly realized the vehicle was still unsafe to drive, so I returned once again. I waited almost another two hours before a different technician finally looked at it. He simply rotated the tires, and the work took less than 30 minutes. However, they refused to test drive the vehicle unless I waited another hour, even though the shop was closing in about 20 minutes. They also refused to schedule or perform the additional diagnostics they had previously told me to come back for later in the week. To make matters worse, the employees refused to provide their names when I asked, and they were hesitant to provide information for management. Overall, I spent almost six hours over multiple visits for a basic tire installation and still left with an unsafe vehicle and no real resolution. The lack of professionalism, accountability, communication, and customer service was unacceptable. I expected much better from a company that promotes safety and quality service. I will not be returning or recommending this location!
View on GoogleSullivan Tire & Auto Service
Mechanic in Raynham, MA
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About This Shop
Providing reliable, high-quality auto repair services in Raynham, NY, this shop specializes in general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Open weekdays 7:30 AM – 6:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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Sincerely appreciate the level of professionalism at the Raynham store. Bought BFGoodrich A/T T/A K03 and had them installed. Perfect job! Thank you Carrie for handling my business!
View on GoogleUnfortunately had to come visit these guys because I had a blowout on one of my tires. The tech Gavin was great! He took his time got the car on the lift without any damage! The tires look great and my Corvette is back on the road. Called the day before and made an appointment. Start to finish did a great job and showed that they take care of customers vehicles
View on GoogleRich is the man! Nobody else could figure out what was wrong with my Acura TLX until I brought it to Rich at Sullivan tire on 44 in Raynham. He actually took the time to take my tire off and there was our problem! The car was shaking from 30-90 mph. I replaced two tires as he recommended and when I left it was smooth sailing! Kenwood tire didn’t even bother to balance the tires or do an alignment when I scheduled an appointment for it. They just took my money. The Acura Dealership told me it was bc of a scratch on the rim and it would be $1,000 to repair. Thanks for getting my car back!!!
View on GoogleThe team at Sullivan Tire Raynham was exceptional. Work done promptly and with kindness.
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