Town Fair Tire

Brian provided outstanding tire service. He was professional, polite, and efficient throughout the entire process. He took the time to explain what needed to be done, answered all of my questions, and made sure everything was completed properly. It’s clear he takes pride in his work and genuinely cares about his customers. I greatly appreciated his friendly attitude and attention to detail. I highly recommend Brian for anyone in need of tire service.

Excellent service! Brian took the time to explain everything clearly and answered all of my questions, which made the entire process stress-free. The turnaround time was incredibly quick, and the work was done perfectly. I really appreciated the professionalism, great communication, and overall excellent customer service. I highly recommend them!

Russ is an absolute gem! His positive energy lights up the room and instantly puts you at ease. He’s genuinely kind, patient, and goes out of his way to make sure you feel supported. Working with him was a true pleasure — I left feeling motivated and appreciated. Highly recommend!

Chris was great! I walked in with a flat tire and he immediately assessed the issue and scheduled me to have it fixed in a short period of time. He provided great quotes for tire replacement and explained all the advantages of each option. Highly recommend the services!

Deceptive Business Conduct I replaced 4 Michelin tires on my Lexus ES 350 Luxury and requested to keep the 2 undamaged ones (Picture 4). Instead, they skipped the alignment, I asked for the missing report and they asked me to wait after 4-5 cars, it was already 3:30 and I had work coming, so I must have my car released without the safety requirement performed (Picture 3: report dated 6 days after the tires were installed). They also damaged my sensors (Picture 1), and returned the unusable tires without a word (Picture 2 - the damaged tires, still attached to the broken rims, were returned) On Jan 16, I went back for them to fix their mistakes and inspect the returned tires and they confirmed the tires were unusable. The manager offered a customer satisfaction credit of $219, (picture 5) or to 'cut a check' verbally, emphasizing his handwritten note was 'equivalent to cash.' I regret not taking the check immediately. When I returned on Jan 31 to apply the credit toward an upgrade, the manager became hostile, blamed my car for the tire issues, unhappy with my previous price matching request, and denied ever offering a check (claiming he lacked the authority). He then enforced a 30-day expiration on the credit that was never previously disclosed, and denied the credit application toward a tire purchase (Picture 5: no use restriction noted) I chose not to argue further while my high value vehicle was in their possession and I was afraid something worse would happen behind my back, but the lack of integrity at the leadership level is staggering. I look forward to the Corporate conducting an internal audit as security footage from Jan 10, 16, and 31 will confirm these contradictory statements and the initial service failures. This business conduct is a fair reason for the 93A filing. Update: They reached out to offer a refund for the skipped alignment, I said no. The customer satisfaction credit for tossing my good tires must be honored, that's all I want, no more or less, putting aside my professional image damaged by their denial in front of everyone. Good thing we finally settled down with the credit refund and me updating the review to 5 stars. Not sure about coming back though.