Would give 0 stars if I could. They are scammers. My husband brought our car in and just wanted an oil change. They discussed spark plugs but we had just gotten them done at 90k miles at a different dealership, so we declined. They sent over some potential services via text mid-service, and we declined them all. When he went to pickup the car they charged $900 for the spark plugs. They were incredibly rude to my husband and wouldn't even have a conversation with him about the situation even though it was a service he never signed off on. For a week after I tried getting a manager on the phone to discuss, and they never got back to me. However, they were very responsive to the credit card company when we filed a complaint. Truly garbage place with scammers at every turn. I've been to multiple other honda places in other parts of MA and never had an issue. What a shame the one we moved near is awful. I guess I'll be driving further to get decent service from now on.
View on GoogleNucar Honda of Norwood Service
Mechanic in Norwood, MA
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About This Shop
A trusted independent automotive service facility in Norwood, NY, specializing in general maintenance and diagnostics. Focused on reliable repairs, honest recommendations, and quality craftsmanship for every vehicle. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 7:00 AM – 8:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Honda Recall brought me in. My service guy was great. They provided a rental while they worked on my car. The car had been cared for well. While they made service recommendations, i didn't feel like I was being pressured. It took 1.5-2hrs and I was on the road again
View on GoogleWe were charged $975 for 1 hour and 10 minutes worth of labor. When we pointed this out, they claimed that they work at a flat rate per job. I've been to a lot of mechanics - never seen this. Dishonest estimate for a quick job, followed by no customer service to help. Also note in the response below that there is no denial of charging $975 in labor for 1 hour and 10 minutes of work.
View on GoogleMy service advisor Susan was extremely helpful and communicative. She provided excellent customer service. Always polite and helpful. Thank you Susan!!!
View on GoogleWent in for a recall. Appointment made over a month prior. Service was supposed to take 4 - 6 hrs. Received a phone call after about 7 hours saying that they had to keep car overnight because they didn't have all the parts. This should have been taken care of considering they knew why I was coming and when for over a month. Granted, they provided a free rental as part of the recall. They did expedite the service on day 2, and got my vehicle back relatively early in morning. Rodrigo Bastas was great. 2 voice-mail to service manager did not receive any callbacks as requested. Inventory and service manager not a satisfied experience. Service tech, Rodrigo is why this rating is a 4 and not a 1.
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