I had a horrible experience with Saugus Autocraft and would not recommend this shop to anyone. There were three major issues: 1. Unprofessional Communication - One of their phone representatives (David or Dan) was consistently rude. He would interrupt me mid-sentence but got easily offended if I asked a quick question while he was speaking. Basic courtesy and professionalism were completely lacking. 2. Poor Quality of Work - The shop had three tasks: • Fix a large cosmetic dent on the rear passenger-side fender • Replace the rear passenger-side wheel arch molding • Wet sand and buff light scratches on the taillight All three were either missed or poorly executed. • The dent was clearly still there. When I pointed it out, the owner told me I was “looking too closely.” Only after I showed him a photo did he admit it wasn’t done properly and offered to fix it - but after already waiting weeks, I couldn’t afford to leave my car there any longer. • The wheel arch molding wasn’t installed correctly until I pointed it out. • The taillight scratches weren’t even touched until I asked, and I had to wait another 20-30 minutes on site while they finally addressed it. 3. Botched Interior Cleaning - After finishing the job, they apparently cleaned the interior, but the cleaning made things worse. There were smudges and watermarks all over my car's gloss black surfaces and display screens, likely from dirty or low-quality towels. The interior looked worse than when I dropped the car off. It was so bad I had to clean it myself immediately after getting home because I couldn’t stand how gross it looked. To the owner’s credit, he did acknowledge the missed (exterior) items and was polite in person. But the fact that I had to point out every single issue, after weeks of waiting, is unacceptable. They clearly lack attention to detail and customer respect. I’m never going back.
View on GoogleSaugus Auto-Craft Inc.
Mechanic in Lynn, MA
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About This Shop
A premier independent auto garage in Lynn, NY, dedicated to servicing general maintenance and diagnostics. Focused on reliable repairs, honest recommendations, and quality craftsmanship for every vehicle. Providing comprehensive care, from basic oil changes and brake work to complex system diagnostics and component replacement. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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Great work looks like it’s right of the new car lot from VW not only outside they did a full detail inside cleans carpets mats and weather protection matts as well. Very happy with Saugus auto craft!
View on GoogleI brought my car to Lenny Jr. at Saugus Auto Craft, and honestly, I got it back looking better than when I first bought it. They didn’t just fix the damage — the whole car came back spotless, inside and out. Lenny was professional the entire time and kept me updated at every step. He walked me through the whole process, from dealing with insurance to explaining exactly what needed to be done. It made everything way less stressful. Highly recommend — top-notch work and even better service.
View on GoogleSaugus Auto-Craft did a fantastic job getting my car to its factory shape. They even took care of a problematic door handle after I have picked it up a few days later and resolved the issue.
View on GoogleI have used Saugus Auto Caft in the past and will continue to use them in the future. The entire staff is ALWAYS respectful, helpful, and honest. I had a problem with my insurance company and the staff at the front desk and Lenny went out of their way to resolve it.
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