Georgetown Auto Repair

I have never had such a horrible experience with a business I trusted with my car and money. If zero stars was possible, I would give it. I dropped my car off on Saturday, January 31 to have an exhaust leak fixed. On Monday, February 2, I received a call saying the car hadn’t been worked on yet and that it would not start. They suspected it needed a new battery. This was surprising because I had just driven the car there and had never had battery issues in the four years I’ve owned it. I told them to do whatever was necessary to fix the car. Three days later, on Thursday, February 5, they called to say the car was ready. They told me they had replaced the battery and the thermostat. When I arrived Friday afternoon to pick it up, the car was still up on a lift with the hood open and blocked in by four other vehicles. I was charged $1,288, which was later reduced to $1,240 after we noticed a double charge on the invoice. I also realized that the original issue — the exhaust leak — had not been addressed at all. When I asked Rick at the front desk about the exhaust leak, he said he had driven the car and didn’t smell anything. This seemed impossible, as I regularly have to drive with the windows down because of the smell. As I was leaving, I asked a mechanic who was moving another car what he thought. He leaned into the window and immediately said he could smell the exhaust. About 15 miles into my drive home, my car began shaking and rapidly decelerating on the highway. I had to move into the breakdown lane, and the car would not go faster than 25 mph. I called the shop to explain that I had just picked up the car and was now broken down on the side of the road. I told them I would be towing it back. When I asked if anything could be taken off the bill since the car clearly wasn’t fixed properly, he hung up on me. Four days later, on Monday, February 9, I received a call saying the car needed a new water pump and that they could not perform the repair there. They said the only option was a dealership repair costing around $5,000–$6,000. They then told me I needed to remove the car or I would be charged storage fees. When AAA arrived to tow the car, I waited in the lobby with my mom and fiancé. The treatment we received was completely unacceptable. I asked if I could speak with the owner, Fadi, but he repeatedly walked past us without acknowledging us. Eventually he approached us, immediately speaking to my mother instead of me and interrupting her repeatedly. He insisted my car was junk and said they couldn’t fix it. As we tried to explain that we were simply confused about how we had paid over $1,200 for repairs on a car he now claimed was junk, he became increasingly hostile. This is when he comes and stand directly in front of me and says he can’t hear me well, so I repeat myself that I don’t understand how we paid and came to pick up a car they said was fixed but when it broke down that same day, they told me it was junk and unfixable by them. He then proceeds to interrupt me and say “I’m officially done.” But before leaving he comes back in front of me to say “Look at me, excuse me young lady, look at me.” And then said “Am I being stupid or dumb? Neither one. Im speaking loud and clear.” He yelled that his hearing aids were dead and that they were in his office, asked if he had made himself clear to me and walked out the door saying that he wasn’t dealing with this anymore. We were left sitting there completely mortified and in disbelief. The man at the front desk told us, “He’s just like that sometimes.” Once he heard that I had the entire interaction on video he came back and tried to offer me multiple services at a discounted price that I obviously declined. We were asked to wait at the convenience store next door for the tow truck. This entire experience was unacceptable — from the questionable repairs and charges to the completely unprofessional and aggressive behavior from the owner. I will never return, and neither will my family or friends. No customer should ever be treated the way I was.

I brought my car here today for an exhaust issue, an inspection sticker and an oil change. They were great! Fast and very fair price. I'm probably going to have to replace part of my exhaust but he fixed it for me for now so I didn't have to do it yet. Very honest people. I will definitely be using them for all my auto repair needs in the future. Thank you!

I was told the brake job on my truck should be around $900 to $1000. I ended up paying $1906. I wasn’t contacted about stuck caliper or replacement of emergency brake shoes the truck which didn’t need that at 65000 miles they said they tried to call me but I wrote my number down wrong so I asked to see my number I wrote down and was told they can’t find it now. They chose to do the so called “extra work” of $900. Without notification. 4 rotors, 4 sets of pads and clean and replace old caliper $1906. I should have believed the lower ratings, these guys are very shady characters to say the least, I now bring my 3 vehicles to Georgetown Mobil a block away these true mechanics do a great job at a very fair price, and notify me of any changes before before they proceed, I can only thing of the elderly bringing in their cars only to be taken advantage of by Georgetown Auto “Repair”.

I get my inspection stickers here and they are always so friendly and quick. They are also great for parents because they have toys and books. Love using them!

Recommend them for classic car repair. Honest, affordable and do excellent work