I’m writing this review to share what happened at this body shop — and to warn others. I trusted them to do the work properly, but they charged my insurance company for parts they never even installed. As a woman, I expected professionalism and honesty. Instead, I got fraud. I had originally purchased LED headlights from O’Reilly’s, and the appraiser approved them for replacement. I gave the shop the receipt and trusted them to install the lights. Recently, one of the headlights went out, so I went to warranty it. But when I removed the headlight, I discovered it wasn’t even the LED I bought — they never installed the part I paid for! Because of that, I couldn’t warranty it and had to pay out of pocket to buy the same headlights again. I went back to the shop and asked the guy who worked on my car what happened to the headlights I gave them. He looked me in the face and told me he “couldn’t find the same ones,” but never bothered to call and let me know. Then he told me to “take it up with my insurance” because they weren’t going to do anything about it. Absolutely unacceptable. I would NOT recommend this shop to anyone.
View on GoogleParkway Auto Body
Mechanic in Dedham, MA
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About This Shop
A premier independent auto garage in Dedham, NY, dedicated to servicing general maintenance and diagnostics. Our team brings years of experience, modern diagnostic tools, and quality parts to every job. They handle everything from routine oil changes and brake service to advanced electrical diagnostics and engine repairs. Open weekdays 8:00 AM – 5:00 PM. Verified local business listing on WrenchConnect. Claim this page to take control of your profile, respond to reviews, and manage service requests.
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I'm a proud supporter of local businesses and always do my best to spread the love around. Big shoutout and heartfelt thanks to Steve Winslow and the whole crew over at Parkway Auto Body in Dedham/Hyde Park for taking great care of my truck—looks brand new again! Not only are they top-notch at what they do, but they’re also incredibly easy and professional to work with. On a deeper note, I want folks to know that Steve a few years back, he generously donated his tow trucks to support the Puerto Rican Festival, helping us raise awareness for autism and celebrate our culture through music and unity. Thank you, 🙏💙 Let’s continue to support those who support us!
View on GoogleSteve & Billy were professional, kind & informative. Car was fixed quickly and was given back to me cleaned/detailed and looking as if my car was never in an accident.
View on GoogleIncredible work, friendly & knowledgable staff, and great communication. My car looks better than ever! Will definitely be recommending them to anyone in the area!
View on GoogleParkway did a fantastic job on our car and they were a pleasure to work with from start to finish. Highly recommend them!
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