Genesis of Arlington Service, Tires, Parts, and Accessories Center

It wasn’t clear how to set up Genesis valet or a loaner and when I called I could only use their AI answering system, which was actually pretty capable. Asked for a phone follow up but never got one Went to have a couple things looked at plus oil change and tire rotation. One thing wasn’t under warranty (not their fault) and they couldn’t fine my tire leak (whatever). But at the end of the day I paid $240 and waited over 3 hours for an oil change and tire rotation which is criminal. They offered a car wash and said whole thing would take less than an hour and a half. Absolutely insane. The guys that work here are okay but routine maintenance is absurd. do not wait on the work if you have a Genesis. The carwash quality wasn’t worth that wait and they even scratched the coating off the interior handle. No other Genesis options in the area and I’m sure they’re fine for bigger warranty service.

Disappointed that this service center does not stand behind the “luxury” experience Genesis promises. This is the second time I have requested a loaner for an oil change and gotten a filthy Hyundai. I understand it is a busy service center but with the amount I am paying for this car I expect more. I walked out of the waiting area and heard the manager John say “give her a gas Hyundai” as he was clearly walking around my car and making a judgment. Made it pretty clear to me that they save the nicer loaner cars for certain people which is beyond disappointing and will absolutely make me reconsider who I choose to do business with in the future See the picture for the condition the loaner car was given to me. The 2 other people I know who have a Genesis GV70 have gotten beautiful Genesis Loaner cars — I am just completely disappointed in the experience with the service department which is unfortunate because I had such a great experience with the sales team

Everyone is very pleasant,however,my time is worth something. Took 2 plus months to get an appointment for oil change and tire rotation in my 2023 G80 Genesis sedan.Have concierge service,no,could not accommodate me,loaner,no,could not accommodate me. Get there,told them waiting, told 2 hours. Would I like loaner? What,? The young lady who answers phone for service,has a bad attitude.She is hundreds of feet away, in another bldg? What? In short,asked if I wanted my car washed?Would take another 20 minutes, beyond the 2.5 hours I waited. This is not my first experience with this non communicative group.I say that, because ,I experienced it ,twice and it shows no sign of improving. Again,nice people, but,get it together please.Its an oil change!! I may try one more time and if I get the same level of poor performance,I will sell the car, or pay my local mechanic to do this,even if it is all warranty. Don't customers deserve better? Have we not given you enough time to fix it? Please do not burden me, with your problems.Get it done!! Please.

Steer away from this service center. First experience was when a moron rear ended my brand new car. For what I was told would be one month - one month and a half of repairs, ended up being 4 months of repairs, with constant delays, unanswered calls, lack of communication and no loaner cars. My second experience was when I serviced my car in January 2024, a year after I bought it. I was told my tired were rotated and aligned. Fast forward to now, my car has terrible MPG, can barely do 16 mpg on a highway. I have been looking at reasons as to why this might be happening. I expressed my concerns to my husband, and he asked "Did you rotate and align your tires?". I replied to him I did. However I go to check the service summary on my Genesis app and lo and behold, tired are nowhere to be mentioned!!! I log in Car-fax, and it says I am due (you guessed it) for tire rotation. Whether this is the cause of the low MPG or not, being lied to about the service your car is receiving is absolutely unacceptable!!! I tried calling them and they transferred me, and ofc as always it goes to the answering machine. And don't ever expect a loaner car from them! You're never going to get it. I have scheduled another service at another center and they can't provide a loaner car either. All they can provide is false promises of a luxury customer service and experience when you're purchasing the vehicle, after that the words are lost in the wind. Pretty crappy service for an over $800 / month car payment.

My experience with Genesis of Arlington was superb! My salesperson Darren was outstanding. His approach and his follow through were second to none. I highly recommend him for your new car needs.