I had taken my car to Eli’s for an oil change and received a voicemail saying that while they were looking at the car they checked out a few things and found that my rear brake pads and rotors were worn out and needed to be replaced. They gave me an amount for labor, repairs, and tax of around $556. I told them I would call back to let them know if they could proceed with that repair or not. I then called my trustworthy, honest mechanic that I regularly use for repairs and he gave me a much lower price for the same work so I went to pick up my car from Eli’s. Then today I brought my car to my trustworthy, honest mechanic to get the work done. I dropped it off and about 20 minutes later he called and said I could head back to pick up my car because my brakes were like new. He left it up so he could show me when I got there. He was right- very new pads and rotors! I guess the guys at Eli’s were trying to take advantage of a woman and get some extra money for themselves. I will never go there again for anything and to be sure, I will be warning all my Arlington & surrounding area friends to avoid this place.
View on GoogleEli's Service Station
Mechanic in Arlington, MA
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About This Shop
A trusted independent automotive service facility in Arlington, NY, specializing in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Open weekdays 6:00 AM – 9:00 PM. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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Genuinely and thoroughly get to the root of the problem and address and explain/specify problems surrounding what you bring to their attention. Incredible team and system. Hard to trust a job getting done without it being about making money over customer care. Your vehicle is in good hands here. Business is Business but human courtesy outweighs any bill. 5 stars isn’t enough
View on GoogleThe ONLY place I will ever bring my car for service! Not only are the people great but they are fast and efficient. You never have to worry about price gouging or being pushed into additional services like other dealerships or garages. Highly highly recommend and can’t say enough good things about their business. Family owned and operated with generational years of experience!
View on GoogleI had an excellent experience at Auto Repair! The staff was professional, friendly, and incredibly knowledgeable. They took the time to explain everything clearly and made sure I understood what repairs were needed. The service was fast, honest, and fairly priced — no surprises at all.
View on GoogleThat’s a clear kind of theft !. You should’ve be clear with the customer that you charge a 67.50 diagnostics fees ! and on top of that if you don’t come take your car we will charge extra 35$ for each single day!. You got to be kidding me?!. I won’t recommend any one to come to this place since they lacking the honesty with their customers!.
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