Goddard Outdoor Power

The people here are very friendly, knowledgeable and helpful. Whether you're doing pre/post season maintenance or have a major breakdown, you can go to them with confidence to have what you need. Offering prompt and professional service aling with an excellent selection of parts and new equipment.

First time using them. So far not really a good first go. The technician that worked on our mower disassembled the hydrostatic transmission and valve cover gaskets to the tune of about 500 bucks.... after picking up, it now will leak out on the floors in about 6 1/2 hours. Currently asking them to repair. Owner got involved, mower was fixed, so far so good.

I had to call Goddard police department to get my mower out of service here. I dropped my work mower off to have the blades sharpened last Thursday around lunch. I was told it would just take a few hours, but I told that it would be more convenient for me to just pick it up first thing Friday morning. The gentleman said that was fine and they open at 8:30 a.m. So I arrived to pick it up Friday morning but Mark was not able to find my ticket. After about ten or fifteen minutes I was told that they had to order new blades as they would not be able to sharpen my current blades. I told them that we needed the mower to do a job and I couldn't wait for new blades to come in. I asked to just have my mower back for now. I'm not sure if this upset Mark (the customer service staff member) as his demeanor immediately changed. He said that he could not believe that I expected to pick up my mower the same day I dropped it off. This was confusing to me as I had dropped it off, on my lunch break lunch the day before. I was told then that if I could wait a little bit they would be able to sharpen the blades that we're currently on my mower..again I was confused. I told mark that I have to get to work I would rather just have my mower back the way it is. After another long wait, I began to lose my patience. I told Mark that I wanted my mower back and I wanted it back now. It is one bolt on each blade totaling two bolts and I had been at the store for nearly an hour now. Mark's response was that my patience was terrible and I should be prepared to wait in any situation. I reminded him that I was the customer and his customer service skills sucked. I left the building as he was cussing and yelling at me. This is when I called Goddard Police department. Shortly after the police arrived they brought the wrong equipment out to me...lol, not joking! Then they finally drove my mower around so I can load it into my trailer. I was told by the police department that I was not allowed in that store again. So I went to my mow job to find out that my mower would not start. I had it diagnosed at another mower store and found out that my starter and starter solenoid were both damaged. I had never had this issue on this mower before, but since I'm not allowed to go back to Goddard outdoor power... I bought the parts and fixed it myself by watching a YouTube video. Almost $300 in parts and I still need to have my blades sharpened! Hope this helps someone, but beware of customer services at Goddard Outdoor Power!

I’ve bought a weedeater and chainsaw from here. The owner was very helpful and knowledgeable. They also service my mower which I have never had an issue with one time. Best place to go for any of your needs! Also the owner said if my vehicle is here and gate is open then I’m open so come on in. Couldn’t ask for more!

I am new to the business here in Goddard. I was researching Hustler ZTR mowers and that eventually led me to Goddard Outdoor Power. After spending time with knowledgeable staff I decided to order a Dash XD. It took a week or so to get my item in from the factory, which happily is made nearby in Heston. I was also pleased with the sale price and that there was free pickup and delivery when my machine needs servicing. That was the clincher!