Bob's Car Care

Hey these guys are the best, automatic solutions out of ft Wayne did a $900 dollar job on my Cadillac CTS , and didn't install the brakes brackets screws on the rear brakes. Needless to say me and my daughter could have been in a very bad accident. We pulled into Bob's and they knew what been done improperly and got us back into the safety zone. You guys are the best. Thank you so much 💓 💗 💛

I really thought about this before posting but I don’t have a choice. We took our vehicle here for front brakes only. When the front desk receptionist called she said they changed the rear axel and rear brakes. They didn’t call or inform us why or authorize the alleged needs of the vehicle. If they would have called and explained it then we would have had no issues with it. However the vehicle has detailed service records from the dealership and it was never needed. So we were confused. We told them no and they allegedly removed the new Axel and brakes within an hour and the vehicle was ready. This makes zero sense. We originally were quoted 550 then it jumped to 1600. We also got cussed at several times along everything else. We were trying to give to a local business but never again.

The people who run the business are fairly nice. I think the service is good. I can't verify if my fluids were actually changed, I just hope they changed them after waiting for 3 hours. I would also like to think my car sounds slightly better than before. The first time I went for my transmission fluid, I was fairly pleased except, it took the men in the office awhile to acknowledge me and let me pay after they finished my car. A couple of months later I called to ask how much it would cost to change power steering fluid, coolant, and brake fluid and the man on the phone said it would be about $300 for all three of those. He also mentioned it could be a little more depending on how much fluid my car needs (understandable). I called a couple weeks later to schedule an appointment and I confirmed with the woman on the phone that it should be about $300 for all three things. She confirmed and said yes it should be about $300. When I went to get my car serviced, I was told about halfway through I didn't need power steering fluid because my vehicle has electric power assisted steering. When my vehicle was complete, I was told that it cost over $400 dollars, I told her I was quoted $300 for all 3 things. She brought the price down to $328. I am still struggling to see how all 3 things (power steering, brake, coolant) would be about $300 and just brake and coolant is over $400. I was expecting to pay between $300 and $350 for all 3 services and was assuming it would be less than $300 since I did not need the power steering fluid. I honestly wish I had just went to firestone. Firestone is more affordable and honest with their quotes. I do not have a lot of money and I am so glad that my car didn't need power steering fluid, because I can't imagine how much it would have cost to change it in addition to the brake and coolant. This experience has left me feeling taken advantage of, lied to, and disappointed. Sometimes supporting small businesses is just not worth it.

My trailer was severely overloaded at a rock quarry, leaving me with a wheel nearly falling off. The tire was severely damaged. I was only a few blocks from Bob’s shop and he came over to see if he could help. He took my wheel down to the shop and put a used tire on the rim, came back with a jack and impact wrench and replaced the wheel for me. It was a huge blessing.

Bob’s car care is the BEST! They took great care of my Jeep and took the time out to really find the problem. Can’t find people that really care about good customer service , but Bob’s Aced it! Thank you Bob’s for great customer service. You are much appreciated! God Bless+ you are definitely a 5*