Trinity Brothers Automotive

I was traveling from Ohio and my car broke down on my way back home. I called a tow truck they recommended Trinity Bros.So I put my keys in drop box it was on a Sunday was closed and left a lengthy description of what was going on with my car.The battery wasn’t recharging and I thought it was probably the alternator since I tested battery myself at O’reilys and they said it was fine.Trinity bros contacted me a couple days later saying it was just the battery no issues and I would be able to make the 2 1/2 hr drive home. I said are you positive and they assured me yes yes. I take a day off work.Drive all the way there and pay for a new battery and whatever else they said they did which was a total of $358.I go to start car and the voltage is way down to 12 should be at 14 this wasn’t fixed.I told the technician about it and he said that’s weird I drove it all around and it was fine last night.So being 2 1/2 hrs from home with a ride I was stuck and I sure wasn’t going to leave it there.The tech said you should be able to make it home.Wrong!!!! I made it 44 miles broke down and had to Make arrangements for a trailer in which I should if done in the first place. I called about the price and wanted some of my money back. I drove off with the battery so I thought it was fair I pay for that.The other $158 wasn’t fair.They never fixed my car and obviously didn’t know what was wrong with it.The man on the phone was rude said my boss will give you a call back which never happened.Basically was conned out of my money because they never fixed anything.If I were you I wouldn’t do business there.

This space is so amazing! Not only are the mechanics trustworthy and talented, the staff is also kind, helpful, knowledgeable, and family-oriented. I love coming here! The environment is peaceful and there’s even a work station to get tasks done while your car is getting fixed! Definitely the best mechanic shop in Indianapolis, Indiana!!!

I am so incredibly grateful for the team at Trinity Brothers. They truly saved me and my pup after my AC went out on the first day of a cross-country road trip. They were efficient, helpful and kind. They truly saved my trip and I am so glad that I stumbled upon them when I needed help. Highly recommend!

Took my car in for brakes, rotors and belt replacement. Called to schedule the repair and was told to drop it off and the would get to it. I dropped it off Tuesday Night, the car was not moved until late Weds. afternoon after I called numerous times. I was give a quote for the repairs and I agreed to the service. I was called the next day to advise that they couldn’t get the lug nuts off of one of the tires but would do what they can. My father was a mechanic most of his life so I understood sometime that happens. After finally having the car for 3 days I picked it up only to be handed a bill that was more than $100 more than what I was quoted. At NO POINT did anyone advice me that the services would be more. (Like every other mechanic I’ve ever used). I was told the additional charge was because it took more work than expected to get the lug nuts off one of the tires. The billing stated did not list my original estimate (I guess they didn’t want proof of the jack ip in price). I am not a fan of businesses using “Christianity” as a marketing tool only to turn around and do some questionable invoicing. I had used their services when they were at their old location for my daughters car and I’ve even referred others to them. In 3 of the 4 people that went to them a similar price hustle occurred. I have no problem paying for services. Even ones that were already high before the gouging. I like to support local businesses. But not local businesses that have questionable practices. FUN update: the next morning I awoke to a completely flat tire and upon further inspection saw quite a bit of damage to my alloy rims. I had to pay $125 for a tow, $75 for a used replacement tire. And now must order a replacement rim at a cost of $267

I got a call from Trinity Brothers stating my car was vandalized while waiting to be serviced. My driver's and passenger front side windows were busted out. Leather seats were scratched, front window is cracked. Glass everywhere. They immediately informed me that they were not going to pay for damages done. They have a sign on their door. I was upset to learn they waited hours before they contacted me about the vandalism done to my car. They already contacted the police and filed a report before contacting their customers regarding the damages done to our vehicles. Yes! It was multiple cars that was vandalized. I asked them if my car has been repair, they told me no, they haven't gotten to my car yet. 😒 My car has been sitting there for days. Now my repair bill increased. Also, I learned Trinity Brothers had reported vandalism to vehicles left on their property just two weeks prior. So they are fully aware the cars left on their property are not safe. Customers has the right to know that their vehicles are at risk of theft and vandalism. I immediately called another repair shop and had my car towed to them. Unlike Trinity Brothers, the other repair shop took very good care of me and offered a discount for all repairs and waived my towing fee. My car was repaired and ready to go the next day. Before you leave your car at a repair shop make sure they have Garagekeepers Insurance. This covers damages, theft, and vandalism to your vehicle while left in their possession. If they don't have it... don't leave it.