Jade Robbins4 months ago
★★★★★
I’m here for a part says they close at 5 at I’m here at 4:36 to pick up a small part they don’t answer they’re phone and closed before 5 terrible costumer service.
View on GoogleMcKinney Auto Service & Transmission
Mechanic in Indianapolis, IN
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About This Shop
Proudly serving drivers in Indianapolis, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 8:00 AM – 5:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
Expertise & Specialties
General MaintenanceDiagnostics
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SSD4 years ago
★★★★★
OIL CHANGE COUPONS NOT HONORED BY McKinney Services 4451 Lafayette Blvd. McKinney's aka NAPA AUTOCARE is rejecting customers who pay for oil changes with courtesy coupons from RIGHTWAY. My husband normally takes my car to get it serviced at McKinney but he was not able to do it so I went to have the scheduled oil change. I gave the lady my car keys and the coupon, only to be told 5mins later that I needed an additional coupon. So I called husband to bring another coupon and he tells me he provided only one coupon before. I then explained to her my husband is on his way with the coupon. She so rudely said she will not service the car without it. Surprised as to why this lady could be so mean and unreasonable to not service the car until to coupon arrives. I told her it was a simple mistake and most females(such as myself) know little about cars and it would go a long way if they provided this information in their policy or at least have it posted in the lobby. She took this suggestion as an insult, then blamed it on RightWay, stating,"You should call them about it!" And worse, she then told me she don't feel comfortable servicing the vehicle and gave my keys back...Unreal!! I called RightWay after this rude gesture trying to sort this out. I was told by RIGHT WAY, that they don't have to service my vehicle. What!!!😳 I was totally disturbed by this whole experience..why provide a courtesy that can't be provided🤔. Please note, McKinneys is known for providing substandard service to customers who provide these coupons as payment of services. I will be contacting the BBB to file complaints on both companies for not providing a service through mutual agreement. This is common practice trust me...but I can always report unsatisfactory.🙂 P.S. Please beware of the passive aggressive lady shown in the pic below. She likes to flaunt her $10hr authority and mistreat customers.
View on GoogleZoe Mattler3 years ago
★★★★★
Called and scheduled an appointment for someone to look at my transmission. Lady on the phone was very nice. Showed up at the scheduled time for my appointment and they were closed. They had my number so I’m not sure why they wouldn’t call me and let me know before I wasted gas driving all the way over here. Disappointed to have my time wasted. They came with a good recommendation.
View on GoogleRocketQueen94a year ago
★★★★★
Been coming here for years. My Dad found them and they are the only ones we take our family vehicles to. Never had an issue and they are really nice! :D
View on GoogleAdora Nae Beloved4 years ago
★★★★★
I was worried about a few things that I noticed that was going on with my vehicle I'm so happy I took my car in for service David took real good care of me I'm pleased I must say I can trust they business for services again she runs good as new thank you so much 2000 Ford Taurus.... Cynthia
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Connect & Location
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Business HoursClosed Now
Monday8:00 AM – 5:00 PM
Tuesday8:00 AM – 5:00 PM
Wednesday8:00 AM – 5:00 PM
Thursday8:00 AM – 5:00 PM
Friday8:00 AM – 5:00 PM
Saturday9:00 AM – 2:00 PM
SundayClosed
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