I can’t recommend Martin Automotive. They failed to disclose their $145 charge for a vehicle diagnostic before they did the work and charged me for it. My car was acting up. It kept trying to stall every time I accelerated. I recently moved into the neighborhood and I wanted a local mechanic. Martin Automotive had good reviews and they were within walking distance of my house. So I gave them a try. Normally, when I’ve taken my car to a mechanic, they will try to find the problem and recommend their solution. If they require a full diagnostic, they would tell me upfront. At that point, I could determine whether I wanted to go forward or find another shop. Martin Automotive failed to tell me that they were going to do a $145 diagnostic. But they completed it without my prior approval. I can’t comment on whether I believe $145 is an appropriate charge for their diagnostic, because I wasn’t given the opportunity to make that decision at the time of the service. They seemed to be nice enough people. And I appreciate that they seem to be honest; they didn’t try to charge me for services which weren’t required to make the car run properly. But it’s not good business to neglect to inform a customer of a $145 charge before doing the work without approval.
View on GoogleMartin Automotive LLC
Mechanic in Indianapolis, IN
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About This Shop
Proudly serving drivers in Indianapolis, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. Equipped to handle everything from scheduled maintenance intervals to advanced computer diagnostics and mechanical troubleshooting. Open weekdays 8:00 AM – 6:00 PM. Verified public profile on WrenchConnect. Claim this shop today to update business hours, showcase certifications, and start accepting direct booking requests.
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Google Reviews
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I recently took my Infiniti in for an issue 2 other mechanics failed to fix, they were able to diagnose and fix the issue in a timely manner. I had already recommended a few of our customers to them with great confidence they will be taken care of. They were great at communicating with us from start to end, the disclosed all fees before hand and kept us updated.
View on GoogleI have been a customer of Martin Automotive for years. They are honest and fair with their pricing. The workers are very knowledgeable and friendly. They don’t recommend anything that not needed. I will not allow anyone else work on my car. There was only one time that I was referred to take my car to another shop and was to Ralph muffler for welding. Great people,
View on GoogleHighly recommend. I found Martin recommended through Reddit and glad I did. He's incredibly knowledgable, friendly, and goes above and beyond to explain anything to you. They don't recommend anything you don't need. His mother runs the front desk and is super friendly. Good vibes and good care. Especially recommend for women who might be nervous/intimidated getting their car serviced (me!) Will be bringing my car here indefinitely.
View on GoogleI recommend this shop to ANYONE. These people are honest, hard-working, transparent, and so friendly! Martin Auto's work is VERY fairly priced and done quickly and correctly. Both times that I took my car in I got it back the same day good as new! What I especially loved my first time taking my car in was how Paul showed me exactly what part was bad, showed me exactly where the new part went, and told me why it needed replacing. It really felt like he cared that I know exactly what was being done to my car and why-- unlike most auto shops! He even showed me my brakes (they were like
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