Downtown Car Care Center

A friend recommended, and I had a great experience. Car stuff is always opaque and stressful, but their customer service was friendly, casual, nonjudgmental, and transparent. I had quite a laundry list of expensive services due to some damages and deferred maintenance. Their pricing fell (mercifully) right in the middle of the range I was expecting from my research—I was praying it wouldn’t be much more, and much less might have made me suspicious. They were communicative and speedy. After my initial service I noticed an issue hadn’t been entirely resolved (which only revealed itself after driving at speed, so I don’t fault them), and they happily made time for me to bring it back by with no extra charge. I even spaced the appointment, and they graciously just made me another one the next day! No frills, no nonsense, no tedious upsells, no padding—just a restored car and a refreshed trust for mechanics.

Small shop, easily accessible from downtown interstate highway and local streets. Online schedueling. Courteous and competent staff. Very reasonable price for routine checkup and windshield wiper fluid replacement.

I have been getting my car worked on since Downtown Auto Care was located in Fletcher Place, back in the early 90’s. You couldn’t ask for a better group of folks to take care of you. They are honest, fairly priced, and just good people. I have recommended many people to take their cars there for repairs and service and, every one of them have been more than satisfied. I highly recommend Downtown Car Care as the best place in Marion County to take care of all of your car needs.

It was my second time bringing my car here and once again I had a great experience. They're transparent, reliable, and genuinely friendly. Kathy is a pleasure to work with, and the mechanics are just as nice - as I was walking to the office to check in, one of the mechanics in the shop greeted me, which honestly brightened up my mood. I had been dealing with a tire that kept losing pressure and causing ongoing frustration. I had already taken my car back to the tire shop where the tires were installed twice over the past 3 months, with no resolution. When the low-pressure warning came on for the third time, I knew it was time to take it somewhere else. Since my car was also due for an oil change, I brought it here. I dropped my car off around 10:30 AM and received a call around 1PM. They quickly identified the real issue - a dented rim that had been causing the air leak the entire time. They gave me a fair quote for the repair and gave me an updated time for pickup. Around 1PM the following day, I got the call that my car was ready. While dealing with constant low tire pressure had been annoying, I was relieved that they found the root cause and fixed it efficiently. I live right down the street from them so the convenience is an added bonus. I will definitely continue coming here for service and I've already recommended them to my fiancé - who has since brought her car in as well!

Fast, friendly, professional service. Had my alternator replaced. Price for part and installation very reasonable. They aired up my tires for free. I highly recommend Downtown Car Care Center. I will get future service and repairs there.