2 awful experiences after years of patronage. I brought my 2019 VW in to figure out what some dash lights that were illuminated were. PFM said they could read the sensors and tell me what it was. Instead, they swapped my battery for a brand new one and then told me that their computers aren’t new enough (?) to tell me what was wrong with my car, but it was probably the battery so they swapped it and I had to pay for it. All my lights are still on. They should have told me a 6 YEAR OLD car was too new for them to work on before even offering to do the work. Yesterday I decided to give them another. I asked to have a hitch installed on my car that I provided. The work is a hatchet job - My bumper valance is jutting out and not even fully re-attached to the car. when I went to push my bumper back into place, the holding pins fell out onto the ground. Someone had to come lay down in the parking lot to reattach them. I spoke with Keith who’s in charge and told him I’d like to be refunded for the work since I have to pay another shop to fix what they did to my bumper fascia, and he said he would call by the end of the day today and we can discuss options. Never heard back today - when I called at the end of the work day, he’d left for the weekend. See pictures below. The final picture is not my car but how the hitch was supposed to be installed when done correctly. EDIT: I’ve been issued a full refund for this work by PFM after paying to have another shop correct the work
View on GooglePFM Auto & Fleet – Carmel
Mechanic in Carmel, IN
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About This Shop
Proudly serving drivers in Carmel, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Open weekdays 7:00 AM – 6:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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Always happy with the team at PFM Carmel! I have taken all my cars there for over a decade and never had any issues. They don’t push any services on me, but always let me know wha maintenance I should consider. Very friendly and flexible with my schedule for dropping the car off. I couldn’t be happier!
View on GoogleWhoever I spoke to was so nice, kind, and patient with me! My vehicle received service here approximately two years ago and they were happy to send me the receipt. He also gave me great advice. I would highly recommend people to do business here.
View on GoogleThey were able to get my car in quickly, assess what was wrong and gave me a full detailed report with videos and all. Very professional, affordable and great communicators. I would recommend to anyone!
View on GooglePFM repaired a coolant leak. They replaced the water pump. They were very transparent and honest. During the final check test drive, they noticed another small leak. They replaced it with no additional charge and even reduced the price from the original estimate.
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