Butler Auto Collision Center

Butler Toyota collision center made my 2107 Tacoma like new. I had a small dent near my wheel well. But as you know when it comes to dents there is no such thing as a small repair. I had gotten two estimates but I couldn't bring myself to turn over my truck even though they had good reviews. So I decided to go to a Toyota repair shop in Carmel IN. The cost was higher than the other two estimates but as you know you get what you pay for. They did an amazing job, from Michelle the team leader to the workmen ship on my truck. I'm so glad I decided to use a certified shop and the work they did was fantastic. Thank you.

After buying my car from Butler and always getting it serviced here it only made sense to get it repaired at Butler Collision Center after a semi had hit my small car. Melvin did a thorough estimate and kept me updated every step of the way as my car was in the shop. Would highly recommend! My car looks as good as new as you can see from the before and after.

Over the winter I bumped into a concrete planter hidden by snow. Caused enough front-end damage that I wanted to get it fixed. Not enough to warrant an insurance claim, so I was paying for this out of my own pocket. The place that services my car recommended Butler Auto Collision Center, so I called them. They got me right in for an estimate. Dave was my advisor, got right to it, I was in an out in 15 minutes. He e-mailed me the estimate later that day. I then set up an appt. to get the work done. They did the work, beautifully, in the time they said they would do it and in keeping with the estimate. Dave was great about going over everything they had done. Checkout was efficient. There's an Enterprise Rental Car location in the same building which was very convenient. Fortunately I rarely need body work done, but when I need it again, I will definitely come back here. Friendly, professional, efficient. What more could you want?

I selected this place to do the hail damage repair in my car and I had a very bad experience. I dropped my car three business days before the scheduled date because I had to travel on business and the repair took 4 weeks to be accomplished, when the estimated time was 2 weeks. I was told that I would get regular updates by e-mail about the status of my car, but after waiting 10 days I decided to call. The person that was responsible to provide the update was never available. I called several times (I mean, A LOT OF TIMES), always provided my contact information to get a call back and nothing. In the few times that I was able to talk to the person, there was never a reliable status about the repair, estimated delivery date. The blame was always transferred to my insurance company, but there was no evidence that this was true. Anyway, the lack of availability to provide feedback, the lack of care about calling back is unacceptable to me. The quality of the repair was ok, but they lost the radio antenna that was in the roof. Again I contacted the person and asked if they could look for it in the shop. It's about a week now and no reply, as expected. This is a very bad example of customer support.

We had to have my daughter's new RAV4 fixed when we discovered a radiator leak when she was home from Chicago. Quite a bit of work was needed to repair stuff under the hood. We were under some time constraints based on when my daughter was able to come back to Carmel. Barry Hanna and his crew was able to get the work done with high quality in the time frame necessary. I had to email or speak to him a lot through the process and he was always professional and responded promptly and kept me posted of the progress. He made things happen so the work would be finished on time. I am sure he got tired of hearing from me but the timing of the completion of the work was essential to getting the vehicle back to her. The quality of the visible work was excellent and the under the hood stuff was repaired correctly. The overall customer service aspect of this repair was excellent.