Quoted $90 per axle for brake service. I supplied all parts. After my car was already in the shop, I was told two rotors were missing and asked to bring them. I returned with the parts within 35–45 minutes. No additional labor charge was disclosed upfront, yet an extra $100 was added after the work was completed. Had this been stated beforehand, I would have declined the rotor work. The woman acknowledged it was her mistake not mentioning the charge, but still required payment. Photos show the shop’s call time and parts pickup timestamp. When I raised the issue, the woman stated that reviews “don’t matter” because they have many of them and that she responds to low reviews the same way, as seen here. Adding undisclosed charges after starting a job is unprofessional. Go to the mechanic by the stop sign instead — better prices and no surprise charges.
View on GoogleMorelo's Auto Service
Mechanic in Waukegan, IL
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About This Shop
Your go-to local mechanic shop in Waukegan, NY, offering professional care and expertise in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. Whether you need routine preventative maintenance or major mechanical repairs, they have the tools and experience to get the job done right. Open weekdays 8:00 AM – 7:00 PM. Verified listing on the WrenchConnect network. Claim this business profile to manage your details, update services, and connect directly with local vehicle owners.
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Google Reviews
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If there was an option to give zero stars I would give it to them, total scammers they give you a lower price at first and when they get the job done they add some additional “unknown” charges that I wasn’t told about up until my car was ready. Definitely recommend going to the shop next to them, cheaper and probably do better work.
View on GoogleI am beyond disappointed with the service at this mechanic shop. I originally went in to have a tire sensor replaced. They changed one sensor, but as soon as I left, the same warning light came back on. Over time, I returned at least eight times, and each visit I was told it was “a different sensor.” After replacing every sensor, the light still kept coming on. When I pointed out that there must be another issue, I was told, “maybe it’s electrical,” but no one actually bothered to check. I lost so much time taking off work and sitting for hours at the shop with my toddler — all for the same unresolved problem. To make matters worse, when my power steering sensor light came on, I spent over $500 on that repair, only to pick up my car and see the same warning light still on. When I took it to another mechanic, they quickly discovered the real problem: it was just a bad battery. The first shop never even checked it! This was a complete waste of money, time, and energy. The lack of proper diagnosis, accountability, and professionalism is unacceptable. I would not recommend this shop to anyone. PS: see their reply " see what we can do" when they clearly know who I am and no one bothered to even reach out to me
View on GoogleReasonable prices, fast service and kind staff. They are the only repair shop that I trust as they are upfront, honest and realistic about pricing, expectations and urgency of repairs. I always tell them that I appreciate them but hope to not have to visit them anytime soon.
View on GoogleAt first glance the shop doesnt look like much but it sure is a hidden gem! Took my car in for an alignment and the quickly discovered my car had other issues that some places would of just overlooked and took my money but morelos were honest, upfront and gave me an excellent price! Im very satisfied and will be back!
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