P & P Auto & Truck Repair

I have been doing business with Jim and Lois for over 20 years and the quality and expertise is the best in the Chicagoland area. I manage a fleet of 12 specialized units for the rail industry throughout North America. I try to rotate equipment through Chicago as I don't trust anyone else to maintenance and repairs. This is a very busy shop so I can see some of the reviews struggle with being a one off repair, but if you want the work done right Jim is the guy. Unlike most owners he's wrenching daily for decades so yes phone calls and technology are not his strong suit. However, dealing with part back orders nationally Jim has a network to find just about anything anywhere my trucks are when we are down and out of service his suppliers have national warranties which we've only used once without issue. He does the work that most shops can't or won't touch. They don't advertise and are a true word of mouth business success, but unfortunately only have so much time and space to handle the work. They have done work from a complete body removal of truck cab to swap frames to change a burnt fuse. If you read the reviews, the only bad reviews are those of people who didn't get work done there and just couldn't get a place in line, which sucks but he was probably handling a emergency for me. LOL - Thanks Jim and Lois for all you do!!

If you've got the time, money, and patience to burn then Jim is your guy. How you do anything is how you do everything as a business owner. I won't patronize a business that doesn't honor its own stated timelines, will not return phone calls, and has his wife deal with the customers when they have had enough and just want to pick their truck up and get it out of there to a shop that doesn't pull times and dates out of a hat with no intention of honoring that timeline.

Their prices are very reasonable the knowledge the guys here have is great, and these guys know the ins and outs, new and old. Brought my 6.7 ford here last year after being referred to them and they were quick fixing my issue (result of cheap fuel), getting me in and out. During the cold weather this year, check engine light comes on and I lose power. I bring the truck by, he diagnoses and fixes the problem very quickly. Go for test drive, check engine light is off and truck is back at full power.

Was waiting on a call back with an estimate and never heard from Jim? I called him several days later and he said I am working on your estimate I will call you back later. Never heard from the guy. His business must be booming if he doesn’t want the money I guess? It’s too bad that people just get overwhelmed with work and aren’t able to follow up and flourish because of their lack of ambition. Well I guess this is how they operate here reading the other reviews. Good luck I just went elsewhere!

I had work done here several times. They are extremely slow and the communication is terrible. I was waiting countess times for a return phone call and never received one. They had my truck for months and after I finally got it back I had nothing but problems with it due to cheap parts. Unless you don't mind waiting in the dark for them to work on your stuff. I recommend not bringing your vehicle here. I got screwed on warranty work due to the lack of communication from them. Beware!!!!!!