Five stars is not enough to rate Stephen's Automotive. I called about a squealing, metal-to-metal sound coming from the right rear wheel well. I dropped my vehicle off after hours and the team got to work on it first thing in the morning. Chris called me to verify the issue and informed me on the other services that were due. He also verified the final charges of all the services before executing them. I found the pricing for all the services to be justified because after all, the team from Stephen's Automotive is making sure I am safe on the road as well as the other drivers around me. Anyone who rates this shop less than five stars is too cheap for the guaranteed solutions and safety they provide. I am more than a satisfied customer. Stephen's Automotive will be my go-to shop for all auto repairs for as long as I reside in the area because they have proven why they are rated five stars - which again is not enough to represent their beyond excellent service and reputation. Thank you team from Stephen's Automotive!!
View on GoogleStephens Automotive, Inc
Mechanic in Palatine, IL
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About This Shop
Proudly serving drivers in Palatine, NY, this facility offers specialized expertise in general maintenance and diagnostics. Dedicated to keeping your vehicle safe, reliable, and performing at its best on the road. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Open weekdays 8:00 AM – 5:00 PM. This profile is verified on WrenchConnect. Claim your shop page to customize your listing details, upload photos, reply to customer reviews, and accept direct repair requests from local drivers.
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Amazing experience at Stephen’s Automotive in Palatine with Cris and Eric. The car was towed there after hours and they handled everything smoothly, followed up with us, and kept us informed. When we met with them, they were incredibly professional and, most importantly, honest. They fixed the car and did a thorough check. We’ve definitely found our new go-to shop. Highly recommend! ✌️
View on GoogleChris provided outstanding service and professionalism. He took the time to clearly explain options for repairing my catalytic converter, including both new and high-quality aftermarket solutions that suited my budget and specific needs. I appreciated his honesty and transparency throughout the entire process. The work was completed on schedule, and Chris remained available to answer questions even after the job was done. It’s rare to find a mechanic who is both trustworthy and reliable, and I will certainly return for future service. Highly recommended!!!!
View on GoogleI needed a new auto shop, and I am so glad we went to Stephens! We were with our previous shop for 30 years, and it was our neighbor's shop, which meant we had high standards of service. Stephens has exceeded our expectations! We had small and large car issues with both of our cars this summer and the service was beyond professional. The owner, Joe Stephens, and his staff, Chris, make it their personal responsibility to ensure your car is fixed and safe to leave with. The big issue was our transmission. Stephens sent our JEEP to a 40-year referral of theirs that specializes in transmissions. Joe and his Team oversaw the work the entire time as it took a long time due to getting correct parts and a valve being back ordered. Joe gave me and my car very personal attention. He also repaired a new dent and detailed my car because of the extra issues and time it took for our trans. I HIGHLY RECCOMEND Stephen's Automotive. Kris
View on GoogleI brought in my ram promaster van for a problem with air conditioning and the compressor was getting shipped in. Chris was very kind and kept me updated on when the compressor would arrive and when it would be ready for pickup along with explaining what was wrong with the compressor in detail. Service was great I would recommend to others looking for good quality work.
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