Easily the best experience I’ve had with a Ford Service Center (which is unfortunately not saying too much). I scheduled for a pickup online, and got a text saying it was confirmed, then another saying it was cancelled. So I called and the representative (who was very kind and helpful) said there is something wrong with that feature and it doesn’t schedule it right. So we went ahead and scheduled on the phone. The scheduled time came and nobody showed, so I gave a call and once again the woman I spoke to was very polite and said she didn’t know what had happened but someone would be there shortly. They promptly sent someone over to pickup the car and then had it back within a few hours. Service and speed were great, but seems like they overall have some scheduling things to work out.
View on GoogleHawk Ford of Carol Stream Service Center
Mechanic in Carol Stream, IL
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About This Shop
Providing reliable, high-quality auto repair services in Carol Stream, NY, this shop specializes in general maintenance and diagnostics. Delivering high-quality workmanship, dependable diagnostics, and honest service is our standard. From regular maintenance and tune-ups to complex mechanical repairs, this shop features the expertise and equipment to handle it all. Open weekdays 7:00 AM – 6:00 PM. This listing is part of the WrenchConnect directory. Claim this profile to manage reviews, update hours, and receive direct customer inquiries.
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terrible service. I complained to them about the noise from behind. I myself found the problem and came to them to check this node. I said they had to get the car up and spin the wheels to 50 mph to hear this. They said they had done a road test and heard no noise. When I told them to lift the car and do the test again, they replied that they had no free lifts. But I had appointment!!! I said I would go home and bring my jack and rear axle stands and show the noise. After that, their team leader came out and began to say that they could not use my equipment for testing, and they also did not have free lifts. Avoid this awful place!
View on GoogleAbsolutely fabulous! They were so easy to work with! Quick hassle-free check in and pick up, quick turn around on the repairs, repairs make the car run like a champ, repairs were covered under my extended warranty, courteous and helpful staff (rare these days!), just an all around great experience! Oh, they also gave my car a quick wash and did my windows! Excellent!!
View on GoogleThe staff were excellent, very professional and friendly. I was told my truck would take 90 minutes and it was done in less than an hour. I opted out from. Getting my truck washed but the fact that they remembered to ask me was nice. The waiting area is comfortable and the free coffee is a nice touch.
View on GoogleLet me tell you about these guys. I made a call about my car having problems and they got me in and diagnosed so fast it was amazing. Everyone there was consistently friendly, while doing their best to keep me informed of the status of my vehicle. I've had experiences at other places where it seems like the workers don't want to be there, don't want to be dealing with customers, would rather be doing anything else. Not here. These guys are amazing. They make you feel like your car is in good hands.
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